Halfords

About us

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.

The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.

If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.

The role

As a Lead UX/UI Designer you are passionate about creating user experiences with a real focus on accessibility, usability and cutting-edge UI design. Leading a small, close-knit team of designers, you’ll enjoy a mix of hands-on design as well as using your leadership experience to support the growth and development of your team.

You’ll be an advocate for UX within our digital team, defining guidelines, driving engagement and visibility, and ensuring UX priorities are built into product roadmaps.

To you, it’s the opportunity to work as part of a successful and established team, where you can make your mark on some exciting large-scale transformational projects while also making continuous improvements to existing functions.

Key responsibilities

• Lead the conceptualisation, design, and prototyping of intuitive and engaging user interfaces across Halfords digital brands and products
• Define UX guidelines and principles in, working with the Senior UX/UI Manager to agree future vision and journeys 
• Establish and maintain the new UI kit to drive consistent execution and look and feel across Designers and projects 
• Advocate for UX, driving engagement and visibility – building confidence and understanding of business objectives across direct reports 
• Line manage, mentor and guide UX/UI designers, providing support with prioritisation of workload to ensure timely delivery of all value stream and business requirements 
• Influence, lobby and ensure UX priorities are built into product roadmaps and value stream plans 
• Reporting of project resource allocation to support accounting and budgeting 
• Oversee reporting and analysis of impact of UX change, and enabling data-driven decision making for the team 
• Lead and challenge the processes around user research and testing methodology to ensure robust, non-bias outcomes 
• Lead rapid iterative “discovery” streams (using various prototyping tools and usability testing) to validate ideas quickly and minimise engineering effort 
• Lead collaborative team processes, such as sprint dependency planning and the weekly design crit 

About you

• Demonstrable experience in UX/UI design across multiple brands, with a strong portfolio showcasing design process, problem-solving skills, and ability to deliver high-quality user experiences 
• Expert in the use of design tools such as Figma, Adobe Creative Suite, Sketch, or similar 
• Experience of using and maintaining design systems 
• Stronger understanding of user-centred design principles and methodologies and best practices 
• Experience with agile methodologies and working in cross-functional teams 
• Excellent communication, collaboration, and leadership skills, with the ability to effectively articulate design decisions and rationale 
• Experience of line managing and mentoring UX/UI designers and multiple projects in a fast-paced environment 
• Strong analytical and problem-solving skills with experience of using analytical tools to leverage data and drive better design 
• Knowledgeable in accessible design and mindful of designing for different audiences 
• Up-to-date knowledge of industry trends, emerging technologies, and UX/UI design standard 

Reward & benefits

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• We offer hybrid working with a blend of working in our Support Centre and from home.  
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy at our Support Centre in Redditch Worcestershire.