Halfords

About us

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.

Halfords is quickly becoming a digital services business. In addition to being a leading UK retailer, Halfords has now developed a market leading field service management platform that enables businesses to deliver their complex services to customers through an end-to-end digital solution. The platform is deployed throughout Halfords stores, garages and their mobile business.  The platform has now been taken to market to enable other businesses in our sector and other industries globally to deliver market leading service delivery and an unrivalled customer experience. This SaaS division is called Avayler (Avayler.com).  

If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.

About the role

We're looking for an Application Support Specialist to join our Avayler team. In this role, you'll be on the front line of client interaction, delivering exceptional service and ensuring our users get the most out of our software. If you're enthusiastic, tech-savvy, and ready to take your support skills to new heights, this is your chance to thrive in a fast-paced, client-focused environment.

As an integral part of our Avayler team, you'll be the trusted advisor our clients turn to when they need assistance. From guiding users through features to diagnosing and resolving technical issues, you'll play a critical role in client satisfaction and success. We value a proactive approach, clear communication, and a commitment to excellence—qualities that will help you stand out and grow within our team.

This is a remote role, but the successful candidate must be based in North or South Carolina.

Key responsibilities

• You’ll dive into technical issues with curiosity and determination, using your problem-solving skills to investigate bugs, analyse logs, and collaborate with our development team to deliver effective solutions.
• Clients will look to you as a trusted guide—whether they’re asking simple questions about product features or need help navigating more complex scenarios, you’ll provide clear, friendly support that enhances their experience.
• Working closely with cross-functional teams, you’ll be a vital voice for the client, sharing insights, highlighting trends, and contributing to product improvements through thoughtful feedback.
• By keeping thorough and accurate documentation of client interactions and resolutions, you’ll help build a robust knowledge base that strengthens our overall support offering.
• Your focus on client success will shine through in every interaction, as you go the extra mile to ensure they feel supported, valued, and confident using our software.
• Your experience and perspective will help us refine and streamline internal workflows, making our support processes more efficient and impactful for both clients and the team.

About you

• You’re a natural communicator who thrives on delivering clear, friendly, and effective support, helping clients feel heard and understood.
• You bring a sharp eye for detail and can translate complex technical issues into well-structured support tickets, making it easy for development teams to act swiftly.
• With a passion for problem-solving and a client-first mindset, you’re always ready to go the extra mile to find the right solution.
• You're comfortable working in a shift-based environment and bring a flexible, can-do attitude to every challenge.
• Tech-savvy and curious, you have a solid grasp of cloud-based applications and can quickly adapt to new tools and evolving technologies.
• A proactive team player at heart, you're always looking for opportunities to learn, grow, and contribute creative ideas that drive continuous improvement.

Reward & benefits

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, 2 x life assurance, 25 vacation days, 401k (up to 6% matched contributions), 75% employer contributions for medical, visual and dental and $700 per year wellbeing allowance.  

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications