About us
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.
If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.
About the role
We’re seeking an experienced IT Delivery Manager to lead a team of Project Managers across a diverse portfolio of strategic projects and programmes, ensuring timely, high-quality delivery that realises full business value. You’ll play a key role in shaping the future of our IT landscape, applying your sharp strategic thinking and exceptional leadership skills to anticipate risks, guide delivery teams, and ensure alignment with organisational goals. Your influence will be felt across every phase, from vision to execution, as you maintain a sharp focus on quality, timeframes, and tangible outcomes.
You’ll provide senior-level oversight and leadership, ensuring effective governance, smooth escalation of issues, and seamless mitigation of risks before they surface. You will lead with clarity, inspire with confidence, and deliver with precision, always one step ahead, keeping stakeholders informed and teams empowered. If you thrive on managing complex programmes, motivating high-performing teams, and transforming business objectives into delivered success, this is your opportunity to make a real impact.
Key responsibilities
- Lead a team of 6–8 Project Managers, overseeing onboarding, performance management, and continuous development to ensure high-performing delivery capability.
- Build and maintain strong, strategic relationships with stakeholders across the Halfords Group, particularly within Finance and Retail, to support successful project outcomes.
- Foster close collaboration within Technology and the Transformation Office to remove blockers and enable efficient, end-to-end project delivery.
- Accountable for successful delivery of projects and programmes across your portfolio, on time, within budget, and to required quality, ensuring alignment to business cases.
- Work closely with PMO, Resource Managers, and Architecture teams to secure and allocate resources in support of strategic technology objectives.
- Act as a senior escalation point for delivery issues, risks, and change requests, ensuring prompt resolution and governance through steering groups.
- Collaborate with the Transformation Office to maintain a clear delivery pipeline, identify resourcing gaps, and drive prioritisation decisions.
- Own portfolio planning and reporting, tracking critical paths, interdependencies, and alignment with architectural, security, and data principles.
- Contribute to continuous improvement by developing and embedding project methodologies, best practices, and delivery standards across the function.
- Partner with key external vendors, including APTOS, to improve ways of working and support collaborative delivery.
- Provide visibility of delivery status, support reporting to the Leadership team, and ensure timely escalations and communications at senior levels.
- Actively contribute to the IT Delivery Leadership Group, shaping a supportive community of project professionals and championing excellence in delivery.
About you
- Proven experience as a Delivery or Programme Manager successfully leading a team to deliver complex, multi-million-pound projects or programmes.
- Exceptional communication and influencing skills with a proactive, problem-solving mindset and ability to engage stakeholders at all levels.
- Hands-on, delivery-focused approach with strong prioritisation, organisation, and the ability to manage multiple tasks in a fast-paced environment.
- Collaborative team player who builds effective working relationships, supports business change processes, and works well within both Agile and Waterfall methodologies.
- Commercially minded with a strong focus on benefits realisation, cost control, and customer obsession - both internal and external.
- Adaptable and resilient, able to lead by example while embracing change, thinking creatively to foresee risks, and escalating issues when needed.
- Committed to driving structure, clear accountability, and continuous improvement aligned with organisational values and goals.
Reward & benefits
- A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, 5% pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- We offer hybrid working in our Support Centre, you will be based at our Support Centre 3 days a week with an optional 2 days working from home.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
At Halfords, we operate a hybrid working policy with 3 days per week on-site at our Support Centre in Redditch Worcestershire.
