Halfords

About us

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.

The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.

If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.

About the role

We are seeking a high organised Executive Assistant to play a key role in providing proactive C-suite support the Managing Director of Garages and Chief Customer Officer. This is a diverse role within a collaborative team of Executive Assistants at Halfords Support Centre. This role will be the key point of contact and trusted partner, ensuring smooth management of diaries, communications, and engagements across a wide range of internal and external stakeholders.

Key responsibilities

• Manage the Executive’s diary, inbox, and schedule, prioritising meetings and engagements to align with strategic priorities.
• Act as an ambassador for the Executive, liaising with the CEO, Executive team, Board members, customers, suppliers, and third-party partners.
• Prepare the Executive for meetings by providing relevant briefing materials and logistical details such as venue, attendees, and directions.
• Collaborate closely with the EA to the CEO and wider EA team to provide support and cover when needed.
• Handle confidential and sensitive assignments with discretion and professionalism.
• Coordinate complex domestic and international travel arrangements in partnership with our travel management company.
• Organise team events, including venue booking and managing attendance for meetings, offsites, and conferences.
• Manage expense claims and approval processes for the Executive and their direct reports.
• Oversee team holiday requests to ensure consistent coverage.
• Draft correspondence and create high-quality presentations using PowerPoint
• Drive efficient working practices by leveraging Microsoft 365 and Copilot technologies.

About you

• The ideal candidate for this role, will already be working at Board level, supporting an Executive Director or other senior manager 
• Experience of managing and influencing key stakeholders - working in a calm, professional manner when dealing with all stakeholders, both internal and external  
• Ability to work in a fast-paced environment with multiple priorities. Works well under pressure with the ability to maintain a positive attitude  
• Strong organisational and administration capability, with the ability to prioritise and manage time to meet changing business needs and deadlines.  
• The ability to work as part of a team, proven interpersonal skills with a friendly and approachable manner. 
• Proactive and flexible with a willingness to undertake new tasks readily. 
• High degree of integrity and confidentiality. 

Reward & benefits

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• We offer hybrid working in our Support Centre, you will be based at our Support Centre 3 days a week with an optional 2 days working from home.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy with 3 days on site at our Support Centre in Redditch, Worcestershire.