Halfords

Please note this is a remote / field based role that will require nationwide travel.  

About us 

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience - from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. 

The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly. 

If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far. 

The role 

As a Profit Protection Business Partner, you’ll be the go-to expert for loss prevention across our Commercial Fleet Services (CFS) network. From garages to mobile van operations, you’ll be working directly with sites across the UK to reduce stock loss, improve processes, and safeguard assets. You’ll play a visible, hands-on role auditing sites, analysing trends, and helping teams turn insights into action. This is a high-impact, field-based role where no two days are the same. 

You’re someone who thrives working independently, building relationships with diverse teams, and turning complex data into clear, actionable advice. You’re confident stepping into new environments, whether that’s sitting down with a site manager to review audit results or presenting trends and risks to senior stakeholders. With a background in stock loss, shrinkage or financial loss within commercial garage or fleet operations, you’ll bring a sharp eye for detail, strong communication skills, and a critical-friend mindset: challenging when needed, but always with a view to help improve. 

This is a unique opportunity to move this role into a growing, fast-moving part of the Halfords business. You’ll join a team that values integrity, autonomy, and impact, where your input will make a real difference from day one. We offer flexibility, support, and room to grow, all while working in a collaborative team across the wider Profit Protection function. If you’re excited to make your mark in a role with national reach, we’d love to hear from you. 

Key responsibilities 

• Partnering with CFS operational leadership at divisional, area, and site level to identify risks, reduce stock loss, and provide expert guidance on loss prevention. 

• Analysing stock loss data and stocktake results to identify trends, investigate discrepancies, and proactively drive improvements. 

• Supporting and educating CFS teams to improve performance, with a focus on risk-based monitoring and follow-up actions. 

• Collaborating with teams to create and track stock loss reduction plans, ensuring accountability and measurable progress. 

• Working closely with the National Fraud Investigator to manage fraud and whistleblowing cases effectively. 

• Conducting site reviews to assess the operational effectiveness of loss reduction measures and identify opportunities for improvement. 

• Reviewing and contributing to the development of policies, practices, and procedures that minimise loss across all CFS operations. 

• Supporting investigations into external thefts and liaising with the Group Incident Security Manager as required. 

• Ensuring robust processes are in place to reduce risk, providing advice and support where improvements are needed. 

About you 

• Strong experience in Profit Protection, stock loss or shrinkage reduction, ideally within garages, mobile services or Commercial Fleet Services environments. 

• Proven ability to interpret operational and financial data to spot trends, identify risks, and translate insights into clear, actionable site-level improvements. 

• Hands-on experience conducting field-based audits, scoring sites, delivering feedback, and following up to ensure actions are completed and embedded. 

• Confident working independently across a broad geographic area, with the flexibility to manage your own schedule and prioritise high-risk or underperforming sites. 

• Skilled at building strong relationships across all levels, acting as a trusted, critical friend who can challenge constructively and help teams improve. 

• Experience working with garage or fleet operations systems, and a strong understanding of the processes, risks and pressures unique to this commercial space. 

• Comfortable escalating issues like fraud or theft sensitively and appropriately, working with specialist teams and following through to resolution. 

• Organised, pragmatic and calm under pressure, with high personal integrity and a drive to reduce loss, improve process, and support operational excellence. 

Reward & benefits  

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. 

• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. 

• You will have access to a wealth of employee discounts across the Halfords suite of products and services.  

• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. 

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. 

Please note this is a remote / field based role that will require nationwide travel.