About us
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.
If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.
Please note: This position is initially a 6-month Fixed Term Contract
The role
As a Transformation Project Manager at Halfords, you’ll play a key role in delivering a high-profile programme of change focused on improving the customer experience across our garages business. Sitting within the Group Transformation & Change team, you’ll take ownership of one large or multiple medium-sized projects, driving delivery from definition through to implementation. You’re people-focused and thrive on building strong relationships, bringing stakeholders with you on a transformation journey.
You’re comfortable managing complexity and pace, and you know how to bring structure to change. You’ll own project plans, RAID logs, budgets and governance, while working closely with senior stakeholders across operations, finance, technology and people teams. Whether you’re chairing project forums, tracking benefits, or escalating risks, you’ll keep momentum and ensure delivery stays on track.
This is a hands-on role for an experienced Project Manager who thrives on stakeholder engagement and delivery discipline. You’ll operate across both waterfall and agile environments, adapt to ambiguity, and play a visible role in a critical transformation programme that’s shaping the future of Halfords.
Key responsibilities
- Lead the end-to-end delivery of one large or multiple medium-sized transformation projects within the garages portfolio
- Own and maintain project plans, milestones, actions, RAID logs, and governance documentation
- Chair regular project and stakeholder meetings, providing clear updates on progress, risks, dependencies, and decisions
- Proactively manage risks, issues, and interdependencies, escalating where required to protect delivery
- Track project costs, budgets, and benefits realisation in partnership with Finance and project sponsors
- Ensure project activity aligns to agreed transformation frameworks, standards, and best practice
- Coordinate cross-functional teams across Operations, Technology, Finance, Property, and People
- Provide clear, concise reporting through dashboards and updates for senior leaders and steering groups
- Support change adoption by maintaining visibility of key people, communication, and readiness milestones
- Drive projects through to closure, completing lessons learned and formal close-down documentation
- Contribute to a culture of continuous improvement, supporting and advising peers across the Transformation team
About you
- Proven experience delivering complex projects within a transformation or change environment with tangible results
- Strong track record of managing stakeholders at all levels, including senior leaders, and bringing people with you through change
- Demonstrated ability to manage risks, issues, dependencies, budgets, and delivery plans with confidence
- Comfortable working across multiple workstreams in fast-paced, ambiguous environments
- Experience operating across both Waterfall and Agile delivery approaches, or the ability to adapt quickly between them would be desirable
- Highly organised with strong attention to detail and the ability to prioritise competing demands
- Confident communicator, able to present clear, concise updates and challenge constructively when required
- Self-starter with a proactive mindset, resilience, and a focus on delivery outcomes
- Experience within retail, multi-site, or operationally complex organisations is advantageous
Reward & benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- We offer hybrid working with a blend of working in our Support Centre and from home.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch, Worcestershire.
