Halfords

The Cluster Manager is a highly organised results driven Manager that will oversee and improve the results of the assigned garages. The Cluster Manager will lead a team of Centre Managers ensuring operational excellence, delivering an exceptional customer experience and develop a high performing team and engaged team.

A role model that lives our values and behaviours. Championing our Health, Safety & quality culture. Delivers KPIs and minimises loss.

Key accountabilities

• Oversee the day-to-day operations of garages within the assigned cluster.
• Manage the performance of multiple garages; ensure they meet or exceed sales targets, KPIs, and financial goals.
• Ensure all garages adhere to visual health & safety leadership, quality compliance & company policies.
• Ensure consistency in delivering an exceptional customer experience
• Ensure stock control is diligently managed across your assigned centres
• Ensure vehicles/equipment are serviced and operational according to company standards.
• Lead team: managers, and indirectly the broader teams. Includes recruitment, training, development, performance management, coaching, and succession planning.
• Drive operational efficiency: streamline processes, ensure compliance with policies, maximise profitability.
• Collaborate with other functions (finance, fleet, HR, etc.) to ensure seamless operations.
• Manage budgets, forecasts, and cost controls (labour, supplies, overhead).
• Identify areas for improvement, develop action plans and follow up.
• Provide leadership and guidance to managers, support them in problem solving, customer escalations, and local marketing initiatives.

Skills and Experience

• Evidence of delivering the customer experience and achievement of customer metrics
• Evidence of delivering coaching/training in-the-moment to ensure that customers have a great experience
• Evidence of managing capability and performance
• Experience in a leadership role with experience of labour force scheduling
• A track-record of success in delivering against sales targets
• Evidence of commercial acumen and an appreciation the current operating environment
• Experience of developing colleagues through delivering technical training
• A track-record of meeting compliance standards across Health & Safety in a centre environment
• Excellent communication skills, verbally and in writing
• IT proficient, with experience of working with Microsoft Word, Excel and PowerPoint, and the aptitude to learn in-house systems
• Must hold a current, full, valid driving licence