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Careers at Drexel

About Drexel University

Located in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.

Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long‐term, multigenerational, and fundamental to the University’s mission, heritage, and future.

At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti‐racism approach to our strategic plan, organizational systems, policies and structures.

Drexel offers its highly engaged faculty and professional staff a comprehensive and world‐class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award‐winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non‐certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.

Suspension of Drexel University's Contribution into 403(b) Retirement Plan

As communicated on Oct. 10, Drexel University is suspending its contributions to employee retirement plans for calendar year 2025 as part of its multi-year plan to build financial resilience. Drexel is continuing to monitor the situation and will share updates as they become available for calendar year 2026.

Call Center Analyst

Apply now Job no: 505171
Work type: Part-Time
Location: University City - Philadelphia, PA
Categories: Drexel University, Office of the President

Job Summary

Drexel University's Real Estate and Facilities department is seeking a qualified candidate to provide support to the Facilities Business Operations staff and serve as the Call Center Analyst. This includes, but is not limited to, assisting with call center and work order system operations. The Call Center Analyst will follow standard operating procedures to provide a high level of customer service to the university community. This position will also assist with routine data analysis and audits such as invoice review, entry, analysis and summary. This will aid point in time comparisons and projections for future years.

Essential Functions

  • Generate work orders from incoming work requests, phone calls and emails after evaluating the request and deciding which repair centers and task codes are assigned. Contact appropriate manager with any high priority work orders after determining the level of urgency. Follow up as necessary to ensure issue has been resolved.
  • Using Power BI and reports generated from current or prior years, develop point in time spend comparisons and project spend for the remainder of the year. Enter invoice data into tracking logs and setup systems to validate entered data.
  • Close out work orders ensuring proper labor, supply and other costs are included. Troubleshoot as needed to verify charge back will post.
  • Produce and audit periodic and ad hoc work order reports. Update tracking logs as needed including, but not limited to, call logs and shuttle statistics.
  • Reconcile PCard transactions and provide required notes on the purchase. Ensure PCard receipts and statements of accounts are complete to the required standards.
  • Assemble, review, investigate and follow up on orders using the University eProcurement System.
  • Use knowledge of Microsoft 365, SQL, and other software options to propose and implement improvements and identify efficiencies within the Facilities O&M business operation.

Required Qualifications

  • Minimum of bachelor's degree in data science or a related field OR the equivalent combination of education and work experience. 
  • Must have working knowledge of Microsoft Office Suite, especially Excel.

Preferred Qualifications

  • Ability to adhere to a set schedule.
    Ability to communicate on verbal and written platform.

Physical Demands

  • Typically sitting at a desk/table

Location

  • University City - Philadelphia, PA

Additional Information

This is a Part-Time temporary position classified as Non-Exempt. The offered pay is based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

For information about benefits, please review Drexel’s Per Diem/Casual/Temporary Benefit Fact Sheet.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings.

Background investigations are required for all new hires as a condition of employment, after the job offer is made.

Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

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