General Summary of Position:
The UCard, Access and Parking Services (UCAPS) Office provides the university community access to identification cards, parking administration, building access control, and student printing. Additionally, the UCAPS Office oversees the University’s integrated security services including video surveillance, intrusion/panic detection, emergency phones, external mass notification, and the public safety radio system.
The UCAPS Office manages the University’s complex parking system which consists of over 25 surface lots, 5 garages, and 3 pay-by-plate hourly lots. Carefully established policies have been created to efficiently manage the 5000-6000 vehicles on campus each day, which are enforced by permit sales and in-field parking enforcement.
The Parking Coordinator oversees the day-to-day field operations of the University’s parking program, including the oversight of the parking enforcement staff and event parking logistics. The Parking Coordinator is a self-motivated and organized individual who leads a team of 6-12 individuals including their hiring, training, and scheduling, as well as the important implementation of event parking for the University’s outside guests.
Essential Job Duties:
1. Leads the parking enforcement team consisting of 6-12 individuals by:
- Hiring vacant positions by posting, interviewing, and evaluating candidates.
- Scheduling staff to ensure efficient routes to maximize coverage of parking lots.
- In-field training of the staff to ensure compliance with parking policies.
- Redirects enforcement staff to cover vacant Parking Ambassador shifts as needed.
The Parking Coordinator also issues parking citations during winter and summer intersession periods and as needed based on staffing levels.
2. Assists department with event parking implementation by:
- Attending weekly event operations meetings with Hospitality & Events to identify parking needs for upcoming events.
- Arranging appropriate staffing from enforcement staff for identified events.
- Assists with the coordination of events by deploying signs, barriers, and staffing locations.
- Collaborates with stakeholders to prepare lists of attendees to provide parking staff during event.
- Oversees the coordination of staffing and coordination for paid parking events at LeLacheur Park or other UMass Lowell venues.
3. Ensures issuance of parking violations are accurate by:
- Attending Parking Appeals Committee to be apprised of errors in issued violations, or trending areas of concern.
- Run reports to audit issued citations and review for violations for errors.
- Work directly with parking enforcement staff to correct any recurring errors or areas of improvement.
- Updates training literature to address changing policies, procedures, and areas of common concern.
- Assists service staff with parking related processes such identifying owners of vehicles through RMV/MVR, permit processing/preparation, gate dispatching, and other tasks.
4. Responsible for maintaining parking equipment, records, and inventory by:
- Responding to parking gate issues and escalating unresolved issues.
- Utilizing the University’s FIS system to update digital records of mounted parking signs and lot capacities.
- Maintaining an inventory of parking ticket rolls and reordering when appropriate
- Track and maintain inventory of parking apparatus such as cones and signs to assist with parking events.
- Recommends ordering of new parking uniforms and coordinates dry cleaning of shared uniforms.
Promote the University’s commitment to customer service by:
- Build effective partnerships with co-workers throughout the University by freely sharing appropriate information and providing assistance when needed.
- Ensuring optimum service to all internal and external partners in response to all requests for service and information.
- Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.
Other Job Duties:
- Performs other related duties as assigned.
- Nature of position may require pre-scheduled work on evenings and weekends, and frequent travel between campuses.
Minimum Qualifications (Required):
- HS diploma or GED/equivalent
- 1-3 years prior experience working in a service environment
- Exceptional ability to work constructively with a wide range of technical, administrative, and professional people
- Positive, pleasant, customer-friendly demeanor and communication skills
- Demonstrates a commitment to department core values of safety, integrity, process improvement and customer satisfaction
- Proficient typing skills and competency in the Microsoft Office software suite
- Strong interpersonal skills including the ability to work collaboratively in a team as well as independently with limited supervision
- Strong organizational skills with an attention to detail
- Cardinal TickeTrak and/or PeopleSoft software a plus
Special Instructions to Applicants:
Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.
This is an SEIU 888 Professional Union position, Grade P14.
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.
Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.