Careers at the University of Massachusetts Lowell

General Summary of Position:  

UMass Lowell Library is delighted to announce two openings for an Access Services Manager/Librarian, one for Lydon Library on North Campus and one for O’Leary Library on South Campus. A vital part of the team, the Access Services Manager/Librarians are leaders who will contribute thoughtful and innovative suggestions for appropriate policy decisions; engage in meaningful assessment and planning; develop documentation for policies, procedures, and training; supervise staff; and oversee building operations. The Access Services Manager/Librarians report directly to the Head of Access Services, collaborate with all library staff, and liaise with other campus colleagues as well as external partners. 

The UMass Lowell Library strives to provide excellent library service in a dynamic, responsive, and inclusive environment. We seek candidates who have a strong customer service orientation, outstanding communication skills, significant supervisory experience, and good judgment; who like to work both independently and as part of a team; and who are dedicated to professional development for themselves and their staff.  We want candidates to know that we are committed to helping our colleagues develop professionally throughout their time at UML; we do not expect all applicants to possess all of the preferred qualifications we list here. We welcome applications from people who embrace lifelong learning and are passionate about providing meaningful and equitable access to information, resources, and services to a diverse and engaged community. 

The Access Services Manager/Librarians supervise Access Services staff and operations at either Lydon Library or O’Leary Library, and together with the Head of Access Services make up the University Library’s Access Services leadership team. They help shape the vision for the continuous improvement of Access Services and participate in strategic planning, coordinate communications for Access Services, and serve as a point person for Access Services systems operations, including circulation, course reserves, and interlibrary loan services. While both Access Services Manager/Librarians are involved in interlibrary loan, the O’Leary Library Access Services Manager/Librarian supervises the daily operations of ILL Borrowing, and takes the lead creating, maintaining, and implementing policies and procedural documentation related to resource sharing. The Lydon Library Access Services Manager/Librarian has a greater focus on stacks maintenance and building management.  

Minimum Qualifications (Required): 

Education and Experience: 

• MLS with 3-5 years of experience in an academic library, or bachelor’s degree with 5-7 years relevant, supervisory experience in an academic library 
• Experience with online integrated library systems, such as OCLC WorldShare or comparable system 
• Proficiency with Interlibrary Loan platforms, e.g., ILLiad, RAPID, ReprintsDesk, and Article Exchange 
• Expert knowledge of library principles and policies and extensive knowledge of specialized area functions and workflows 
• Strong supervisory and leadership skills 
• Evidence of working effectively with students, faculty, staff, and the community; commitment to providing equitable service to a diverse population 
• Demonstrated critical thinking and independent decision-making skills 
• Ability to balance multiple priorities and projects 
• Ability to communicate effectively orally and in writing; must be detailed oriented and organized 
• Ability to exercise discretion and ensure a high level of confidentiality 
• Ability to establish and maintain effective working relationships 
• Verified ability to utilize multiple computer applications toward increased productivity in a rapidly changing environment (MS Word, Excel, PowerPoint and Access); knowledge of standard office equipment 

Preferred Qualifications: 

• Facility with Springshare Libapps, including Libguides and Libwizard 
• Knowledge of copyright best practices as needed for work in interlibrary loan services, course reserves, and digitization requests 

Special Instructions to Applicants: 

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.  

This is a benefited, full-time, SEIU 888 Professional Union position, Grade P18. Anticipated salary $75,000 - $90,000 commensurate with experience and grade/range.

Applications received by November 14, 2025 will receive first priority.  Applications will continue to be reviewed until the position is filled. However, the position may close when an adequate number of qualified applications is received.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.