| As an Application Architect, you will play a pivotal role in shaping the future of our Customer Service technology landscape. This position involves translating business strategies into innovative technical and information architecture solutions that align with enterprise goals. You’ll provide leadership and guidance to solution leads and collaborate with enterprise architects to ensure cohesive alignment of Service initiatives with the broader organizational strategy. In this role, you’ll drive the onboarding, decommissioning, and optimization of the Service technology stack, contribute to strategic OKR reporting and dashboard development, and lead the development of a new business capability model. By integrating technology and business objectives, you’ll enable data-driven Service strategies that deliver measurable results, ensuring our platforms effectively support and enhance our customer service efforts. |
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WHAT WE CAN OFFER YOU:
- Estimated Salary: $140,000 - $180,000, plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
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WHAT YOU'LL DO:
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Lead the architecture for the Service Agile Release Train (ART), working closely with business partners and solution leads within the leadership triangle to define strategy, document gaps, and align technologies with business capabilities.
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Guide and mentor solution leads on the 7 teams within the Service ART, driving the development of end-to-end architectural workflows, including strategy, roadmap, capabilities, platforms, tools, and governance processes.
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Design and lead technical solution sessions with stakeholders, documenting gaps, creating conceptual designs, and providing innovative recommendations for new technologies to enhance customer service processes.
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Oversee onboarding workflows for new technologies, vendors, and software solutions, ensuring compliance with legal, risk, finance, and other approval processes (e.g., the ZIP process).
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Define and implement best practices, guidelines, and integration methods for technology platforms, ensuring alignment with enterprise solutions and promoting process, automation, and data governance.
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Research emerging technologies, monitor trends, and perform discovery of new tools to deliver innovative, technically-focused solutions that enhance service strategies and business outcomes.
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WHAT YOU’LL BRING:
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10 or more years of IT experience, with a demonstrated expertise in architecture across multiple domains (e.g., enterprise, data, infrastructure, cloud, security, or user experience) with the ability to perform complex architectural functions independently.
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Strong leadership, mentorship, and interpersonal skills with the ability to guide solution leads, influence stakeholders, and collaborate effectively within a cross-functional leadership team.
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Advanced skills in developing and applying architecture principles, frameworks, and models to facilitate business capability mapping, gap analysis, and the alignment of technologies to strategic goals.
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Experience researching, evaluating, and recommending innovative technologies, emerging trends, and potential industry disruptors, and guiding them through onboarding and compliance processes.
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Effective communicator with exceptional presentation skills, able to simplify complex architectural concepts through visualization (e.g., models, diagrams) and gain buy-in for change.
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Commitment to fostering a diverse and inclusive environment, valuing the unique strengths and talents of others to enhance collaboration and innovation.
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You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
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PREFERRED:
- Knowledge of AWS Connect and/or Salesforce
- Strong software engineering background with current technologies (ex. Java, AWS, React, Python).
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We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.
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