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In this role, you’ll spend your day building strong relationships with key clients, providing expert guidance on employee benefits, and collaborating across teams to solve complex challenges. Your proactive support and strategic insights will drive customer satisfaction, retention, and growth, directly impacting Mutual of Omaha’s success. By guiding re-enrollment initiatives and ensuring seamless service, you’ll help deliver value that sets us apart in the marketplace.
We offer a formal training program to set our Client Executives up for success starting July 23rd.
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WHAT WE CAN OFFER YOU:
- Estimated Salary: Client Executive: $100,000 - $125,000, plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
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WHAT YOU'LL DO:
- You will lead in managing relationships with customers in the 500+ lives segment.
- Be the trusted advisor for large, complex clients, delivering proactive, consultative support that goes beyond service. You’ll provide industry insights, benefit education, compliance guidance, and thoughtful plan recommendations that help clients get the most value from their benefits strategy.
- Own the success of your book of business, creating and executing strategic account and stewardship plans that drive growth, participation, and persistency. You’ll partner closely with sales leaders to identify opportunities, manage expectations, and expand relationships through thoughtful cross-sell solutions.
- Guiding re-enrollment education and delivering strategies that maximize participation, premium, and showcase Mutual of Omaha’s unique offerings.
- Ensure a seamless client experience throughout the entire lifecycle by taking the lead on navigating and resolving issues across implementation, enrollment, billing, claims, underwriting, vendors, portals, and administrative processes—so clients always feel supported and confident. At the same time, collaborate and influence across internal teams and external partners to drive operational effectiveness, customer loyalty, persistency, and account growth, including leading cross-sell opportunities.
- Build lasting relationships and drive impact, anticipating customer needs, addressing concerns, mentoring new associates, leading cross-functional initiatives, and recommending solutions that enhance satisfaction, retention, and overall account success.
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WHAT YOU’LL BRING:
- Proven account management expertise, with 5+ years of direct broker/customer-facing experience, including managing large case national, key, or strategic accounts and complex customer relationships with 500+ lives.
- Deep knowledge of Group Insurance and technical solutions, including benefit administration, plan design, distribution channels, and complex technology needs such as APIs and reverse file feeds.
- Strong business acumen and problem-solving skills, with the ability to manage multiple priorities, investigate complex issues, provide alternative solutions, and collaborate across teams and stakeholders.
- Exceptional communication and relationship management, including presentation, negotiation, conflict resolution, and building trust with clients, brokers, and internal teams.
- Highly organized, agile, and compliance-focused, with excellent project management skills, attention to detail, knowledge of FMLA, PFML, ADA, and other compliance requirements, and a track record of independent judgment and leadership across accounts.
- State Life, Accident and Health license for all states within the office’s assigned territory or the ability to obtain within 90 days of hire.
- Travel Required: 35 – 40% that includes weekly meetings at Sales Office, and client or broker visits 2-3X per month with fluctuations based on time of year and business needs.
- Able to work at our office located in Washington, DC office in a hybrid environment.
- You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
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We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.
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