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We are seeking a people-focused, results-driven supervisor who actively coaches and supports a consistently high-performing, highly engaged team through visible, hands-on leadership. The ideal candidate brings an operational excellence mindset, consistently drives performance outcomes, and uses data and insight to improve processes, efficiency, and customer experience.
This leader is customer-centric, with a strong ability to understand needs and deliver quality outcomes, while actively guiding teams through change, new ways of working, and ongoing transformation. They lead from within the team, reinforcing accountability, adaptability, and continuous improvement to ensure sustained team and business success in a fast-paced environment.
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WHAT WE CAN OFFER YOU:
- Estimated Salary: $75,500 - $97,000, plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
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WHAT YOU'LL DO:
- Lead, coach, and develop a team of Individual Underwriting Case Managers through a highly visible, hands-on leadership approach. Provide real-time coaching, ongoing feedback, and performance development while building a culture of accountability, engagement, and trust.
- Take ownership of the end-to-end customer experience by ensuring quality, responsiveness, and strong partnership across underwriting, producers, marketers, advisors, and internal teams. Help employees understand how their work directly impacts customer outcomes.
- Use data, trends, and root-cause analysis to identify performance gaps, workflow challenges, and improvement opportunities. Drive solutions that improve service, efficiency, engagement, and operational results.
- Manage daily workflow, productivity, and service levels while maintaining strong quality standards and operational discipline in a fast-paced environment.
- Support employee engagement and retention efforts by creating a positive, accountable team culture focused on development, communication, recognition, and continuous improvement.
- Lead through change and help execute transformation initiatives that improve how work gets done. Encourage innovation, adaptability, and shared ownership of team and customer outcomes.
- Partner closely with leadership and business partners to improve processes, remove barriers, and support operational excellence initiatives across the organization.
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WHAT YOU’LL BRING:
- Prior experience leading teams within insurance operations, underwriting, case management, or a related environment.
- Strong coaching and employee development skills with a visible, hands-on leadership style. Comfortable providing direct feedback, addressing performance concerns, and developing employees through both support and accountability.
- Proven ability to use data, reporting, and root-cause thinking to drive decisions, improve team performance, and solve operational challenges.
- Experience leading through change, process improvement, or transformation initiatives within a fast-paced operational environment.
- Strong understanding of customer experience principles and the ability to connect team performance, engagement, and operational execution to customer outcomes.
- Demonstrated ability to build engaged, high-performing teams while supporting retention, morale, and a positive team culture.
- Strong communication, relationship-building, organizational, and problem-solving skills with the ability to influence across teams and levels of leadership.
- You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
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PREFERRED:
- Experience leading underwriting or case management teams within the life insurance industry.
- Experience supporting operational excellence, workflow optimization, or continuous improvement initiatives.
- Demonstrated success building high-performing, engaged teams and creating a strong team culture.
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We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.
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