| We're seeking a Claims Team Leader to lead and support a high-performing claims team in a fast-paced environment. In this role, you'll oversee complex claims operations, coach and develop team members, and drive performance while ensuring quality, compliance, and operational excellence. You'll play a key role in implementing department and company initiatives, leading change management efforts, and applying Lean principles to improve processes and support business growth. This is an excellent opportunity for a collaborative, results-driven leader who is passionate about developing people, enhancing operational efficiency, and delivering exceptional service. |
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WHAT WE CAN OFFER YOU:
- Estimated Salary: $75,500 - $80,000, plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
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WHAT YOU'LL DO:
- Lead and manage Claims department operations, including workforce planning, staffing, performance management, coaching, employee development, and compliance with HR policies and employment guidelines.
- Monitor team performance using operational metrics to ensure productivity, quality, timeliness, and service standards are consistently achieved while driving continuous process improvement through Lean principles.
- Oversee departmental compliance with company policies, regulatory requirements, and claims handling standards, implementing corrective actions and process enhancements to improve efficiency and reduce risk.
- Collaborate with cross-functional teams and serve as a Claims subject matter expert, resolving escalated issues, supporting organizational initiatives, and partnering with legal and business stakeholders as needed.
- Develop strategic business plans, budgets, and training programs while fostering a high-performing team through strong leadership, talent development, sound decision-making, and a focus on operational excellence.
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WHAT YOU’LL BRING:
- Bachelor's degree or equivalent industry experience, with a strong background in insurance and knowledge of life, health, annuity, pension, and supplemental products.
- Demonstrated leadership and management experience in a customer service environment, with excellent analytical, decision-making, communication, and interpersonal skills.
- Proven ability to plan, prioritize, and manage multiple projects in a fast-paced, dynamic environment using sound judgment and project management methodologies.
- Working knowledge of business operations, systems technology, corporate policies, and applicable federal and state insurance regulations, with proficiency in Microsoft Office and related business software.
- Creative, resilient, and adaptable professional with the ability to travel up to 10% as business needs require.
- You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
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PREFERRED:
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We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.
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