Agile Project Manager I
Customer Policy System & Senior Health Digital Experience Teams – Senior Health Agile Release Train
We are seeking an Agile Project Manager I to support two teams within our Senior Health Agile Release Train (ART): Customer Policy System and Senior Health Digital Experience. This role is ideal for a highly organized Project Manager who enjoys keeping teams aligned, keeping work visible, and moving delivery forward in a collaborative Agile environment. Time is split roughly evenly between the two teams, with the APM using judgment on where attention is needed most.
Customer Policy System is a team of approximately 14 engineers, support specialists, and data specialists supporting two core enterprise data systems – DCH (Data Clearinghouse) and CPIS (Client Policy Information System), including its mainframe and web components – along with UDB and customer-facing APIs. The team balances ongoing production support with project and enhancement delivery and is working to automate and streamline day-to-day support so it can focus on modernizing these platforms. The team is distributed across multiple states.
Senior Health Digital Experience is a team of approximately 14–16 developers, business analysts, a design architect, visual designers, and UX researchers that owns the Senior Health experience on mutualofomaha.com, where consumers shop for insurance. The team partners closely with Direct-to-Consumer Marketing, delivers through continuous MVP-and-iterate cycles, and works toward goals tied to new business premium. Because Medicare Supplement and related products are highly regulated, site content moves through compliance review and state Department of Insurance approvals before release.
As the Agile Project Manager for both teams, you will facilitate Agile ceremonies and own daily intake and work management, project status reporting, and Agile planning, along with stakeholder communication and incident visibility. No two days are exactly alike.
Over the next 6–12 months, you will help strengthen Customer Policy System operational maturity, enhance project and portfolio status reporting by moving it from spreadsheets and slides into Jira Roadmaps, improve and further automate intake and work management processes, establish incident-management tracking, keep Digital Experience design and development work planned and moving, and support Medicare and Senior Health initiatives.
Unlike many traditional PM roles, this position offers exposure to both enterprise back-end data platforms and a customer-facing digital product, along with Agile delivery, incident management, service management, and leadership communication, with visibility across Senior Health and Information Services. You will be supported by structured onboarding, hands-on training, documented team processes, access to the team's previous Agile Project Manager for knowledge transfer, and ongoing coaching as you ramp up.
If you are proactive, dependable, and energized by bringing clarity to complex work, we encourage you to apply.
WHAT WE CAN OFFER YOU:
- Estimated Salary: Project Manager I: $100k - $120k, plus annual bonus.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Primarily remote, with periodic onsite collaboration for quarterly 2-day PI (Program Increment) planning events, plus occasional 2-day team-building sessions.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
This role is classified as remote; however, periodic in-person attendance will be required at times for activities such as quarterly or project planning, training, or other business-critical meetings
WHAT YOU'LL DO:
- Facilitate Agile ceremonies for both teams, including stand-ups, refinement, sprint planning, and retrospectives, and help teams set working norms and follow through on retro actions.
- Lead daily intake triage across multiple Jira work queues, partnering with Product Owners and technical leads to route and prioritize requests, and improve intake automation to reduce manual work.
- Drive sprint, capacity, and PI planning by balancing project commitments, support work, PTO, and carryover, including planning for design and development work on separate tracks.
- Identify and resolve cross-team blockers and dependencies, including compliance and regulatory reviews that affect Digital Experience releases.
- Track project and initiative status across both teams in Jira Roadmaps, covering milestones, projected dates, risks, and delivery health, and deliver clear updates to leaders and stakeholders.
- Maintain Jira data quality, hierarchy, and reporting standards, ensuring stories link to the right parent features.
- Coordinate Customer Policy System supports rotations and incident tracking, communications, escalations, and root-cause follow-up, with occasional after-hours support for releases or major incidents.
- Drive continuous improvement across planning, intake, support operations, reporting, and process automation.
WHAT YOU'LL BRING:
- Experience in Agile Project Management or coordinating work for software, IT, or technical teams.
- Familiarity with Agile principles and practices, including facilitating team ceremonies.
- A coaching and facilitation style that creates space for every team member to contribute, including quieter voices.
- Strong organizational skills and the ability to manage multiple teams and priorities simultaneously.
- Comfort working through a steady flow of incoming requests and bringing order to it.
- Strong written and verbal communication skills, including communicating status to leaders and stakeholders.
- Ability to work effectively with technical and business stakeholders, including engineers, designers, and marketing partners, and build relationships across teams.
- Judgment to know when to push a team and when to protect it from over-commitment.
- Strong problem-solving skills, ownership of outcomes, and consistent follow-through.
- An eye for automating and simplifying repetitive work.
- Comfort managing ambiguity and changing priorities, with a willingness to take initiative rather than wait for direction.
PREFERRED:
- Jira, Azure DevOps, or similar Agile work management tools
- Jira automation, dashboards, filters, or Roadmaps experience
- Scrum, SAFe, or PI planning experience
- Experience supporting more than one team at a time
- Experience working with UX/design teams or on digital, web, or marketing delivery
- Incident management, support operations, or service management experience
- Project status reporting, milestone tracking, or operational reporting experience
- Experience in a regulated environment, such as insurance, financial services, or healthcare
- Technical background or exposure to mainframe, legacy, or data environments
We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking the status.
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