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The ideal candidate is a customer-focused professional who enjoys solving problems, managing requests, and working with both internal business partners and external vendors. This is an opportunity for someone who can learn new systems and processes, maintain accurate documentation, and provide consistent support in a changing business environment.
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WHAT WE CAN OFFER YOU:
- Depending on experience, the selected candidate may be hired as:
- Third Party Support Specialist: $21.25 - $23.50 plus annual bonus opportunity
- Third Party Technical Specialist: $25.50 - $28.50 plus annual bonus opportunity
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
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WHAT YOU'LL DO:
- Respond to questions and requests from internal business partners and external vendors in a professional and timely manner.
- Log, track, update, and manage requests in the ticketing system, maintaining accurate documentation throughout the process.
- Gather and review the information needed to resolve requests, identify missing or unclear details, and validate information for accuracy and completeness.
- Follow established procedures, workflows, job aids, and communication standards to resolve routine issues and fulfill standard vendor requests.
- Provide administrative and production support while remaining attentive to service-level expectations, quality standards, and turnaround times.
- Communicate status updates, actions taken, findings, and resolution details clearly within the ticketing system.
- Recognize when an issue falls outside established procedures or the scope of the position and escalate it to the appropriate senior team member or leader.
- Build knowledge of Third Party Enablement business processes, insurance, benefits administration, company practices, systems, policies, and compliance requirements.
- Maintain professional and accurate communication with internal partners and vendors.
- Participate in training, knowledge-transfer, and development activities.
- Assist with job aids, process documentation, training materials, and communications as business processes change.
- communications as business processes change.
- Identify recurring issues, process gaps, errors, or inefficiencies and communicate observations to leadership.
- Support approved process changes by following updated procedures and reinforcing consistent messaging.
- Manage multiple requests and priorities while meeting established deadlines and service expectations.
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WHAT YOU’LL BRING:
- Customer service or customer support experience involving internal customers, external customers, vendors, or business partners.
- Strong written and verbal communication skills with the ability to provide clear, professional, and accurate information.
- Attention to detail and the ability to maintain accurate records and documentation.
- Ability to follow established procedures and use defined problem-solving steps to resolve routine issues.
- Ability to recognize when a request exceeds the position’s scope and escalate it appropriately.
- Ability to organize and prioritize assigned work, manage multiple requests or tickets, and meet deadlines.
- Ability to work collaboratively with a variety of internal business partners and external vendors.
- Experience using Microsoft Word, Excel, and Outlook.
- Willingness to learn company practices, department processes, systems, and insurance and benefits-administration concepts
- You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Able to work remotely with access to a high-speed internet connection and located in the United States.
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PREFERRED:
- Experience with group insurance or benefits administration.
- Experience with GSAP, MCUI, and BGUI
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We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.
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