Guest Services Manager
Full Time Salary
Sea World Resort, Main Beach, Gold Coast
Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort.
Imagine a workplace where adventure meets opportunity—where you’re not just part of the team but part of the fun!
At Australia’s only Theme Park Resort Sea World Resort, we offer more than a job; we offer experiences you won’t find anywhere else. From unlimited free entry to thrilling parks to special team events and insider discounts, a career with us means daily excitement and unique perks that will keep you smiling.
Unbeatable Perks:
• Unlimited Free Access to our incredible theme parks!
• Complimentary Passes for friends and family to join in on the fun.
• Food & Retail Discounts on everything from dining to exclusive animal encounters.
• Village Employee Benefits App featuring discounts at over 65 top retailers.
• Exclusive Team Events and recognition awards that celebrate you.
• Reward Incentives with amazing prizes up for grabs.
• On-Site Wellbeing Team and 24/7 EAP support for a healthy work-life balance.
• Professional Development Opportunities with training designed to grow your skills and career!
Are you ready to be part of an iconic destination where creating memorable experiences for guests is at the heart of everything we do? We’re looking for a dynamic Guest Service Manager to join the Sea World Resort family and bring our stunning Resort Lobby to life with exceptional service, teamwork, and passion.
About the Role:
As the Guest Service Manager, you’ll ensure a seamless, vibrant, and enjoyable experience for each guest while managing our talented team at the Front Desk, Concierge, and throughout the Resort Lobby. Your goal? To create magical moments that guests will cherish for a lifetime!
What You’ll Be Doing:
Guest Management
• Set the stage for an unforgettable arrival by proactively engaging every guest with a warm and genuine welcome.
• Craft personalized guest experiences, from VIP welcome moments to curating activities that showcase the very best of Queensland’s attractions and VRTP venues.
• Inspire families with unique ideas for creating lifelong memories and direct guests to make the most of their stay.
• Stay in-the-know on hotel functions, conferences, groups, and VIPs to answer questions and provide seamless service.
Lobby Management
• Keep our Lobby and Deck area a pristine, inviting hub where everything from lighting and music to cleanliness shines.
• Ensure lobby traffic flows smoothly, using your team to manage queues and keep energy high.
• Step in to support the Front Office team during peak hours to keep things moving seamlessly.
• Lead the Driveway Management team in creating a smooth flow of arrivals and departures.
Concierge Department Management
• Oversee and inspire our Concierge and Kids Zone teams, partnering with the Guest Services Supervisor to create a fun, friendly, and empowered environment.
• Provide training and mentorship, giving your team essential hospitality and guest service skills to tackle every challenge with confidence.
What You Bring:
• Experience in Guest Services with a focus on Front Office or Lobby Management.
• A background in leading and motivating teams to perform at their best.
• Outstanding communication and customer service skills that make every guest feel like a VIP.
• The ability to think on your feet to turn potential challenges into memorable guest moments.
Be part of a place where hospitality and adventure come together. At Sea World Resort, we don’t just work; we create unforgettable experiences and have a blast while doing it. Ready to make an impact? Apply now and let’s make waves together!
