Careers at Village Roadshow

Step Up Your Leadership Journey with Village Cinemas!

Village Cinemas has been creating memorable moments for Australian moviegoers since 1954, and we’re thrilled to offer an opportunity for a team member to step into the role of Guest Experience Manager. This is a fantastic growth opportunity for someone passionate about guest service, team development, and driving operational excellence.

Why This Role?

As a Guest Experience Manager, you’ll play a critical role in leading your team to deliver Village Cinemas’ high standards in guest experience and operational performance. Joining us in this role means you’ll:

• Advance your career within Australia’s longest-running, locally owned and operated cinema chain, becoming a leader in our 70-year legacy.
• Enjoy exclusive team benefits, including cinema discounts and other perks.
• Gain valuable experience in a supportive, fast-paced environment, with opportunities for further career growth within Village Cinemas.

About the Role:

In the Guest Experience Manager role, you’ll oversee the day-to-day operations of the cinema, focusing on delivering exceptional guest experiences and ensuring smooth operations. Reporting to the site senior leadership team, your responsibilities will include:

• Monitoring Guest Experience KPIs and coaching your team on Service Steps to maintain high standards.
• Managing team member completion of Village Learning training, onboarding, and ongoing development.
• Resolving customer issues, improving NPS, and maintaining a guest-centric approach in all operations.
• Supervising venue presentation, ensuring cleanliness, screen quality, and maintaining a welcoming environment.
• Overseeing compliance with OHS, food safety, and security standards, as well as cash handling, inventory management, and stock recording.

About You:

This role is ideal for an experienced Duty Manager or someone with similar leadership experience who is ready to take the next step in their career. You’ll succeed in this position if you have:

• A strong commitment to guest service excellence and operational leadership.
• Proven skills in team coaching, motivation, and development.
• High attention to detail and a proactive approach to maintaining compliance and safety.
• Confidence in managing escalated guest interactions and a focus on continuous improvement.

Availability Requirements:

Our Guest Experience Managers play a vital role in ensuring peak performance, especially during busy periods. We need team members who can work a flexible schedule, including evenings, weekends, and public holidays. Please discuss your availability with your manager before applying.

Ready to Apply?

If you’re excited about this internal opportunity and ready to step into a leadership role focused on guest experience excellence, Apply Now or discuss this opportunity with your manager.

Join us in shaping the future of cinema and delivering magic for our guests!

Village Roadshow is a proud Circle Back Initiative Employer – we commit to responding to every applicant.