Careers at Village Roadshow

EXPRESSION OF INTEREST
Guest Services Team Leader - Higher Duties
$30.27 per hour part-time - Higher Duties
Sea World, Gold Coast

The opportunity:
To support the Guest Services team and Supervisors in day-to-day operation and team management as well as assisting Marine Sciences Animal Adventures operations.

Your day to day:
• Ensure the smooth daily operation of the office and provide clear direction to the team, motivating team members to work in a harmonious and professional team environment.
• Participate in team member development, including performance management and mentoring as required, ensuring the highest level of confidentiality is maintained.
• Ensure the office is well presented at all times, including displays, maps, signage, back and front of house areas.
• Ensure daily staffing levels of the department are adequate to accommodate the expected daily park attendance figures and liaise with Workforce Planning as required.
• Ensure forward planning in conjunction with the Guest Services Supervisor for roster building and recruitment to ensure adequate staffing levels.
• Follow up on guest complaints or requests with the intention of achieving a positive outcome for both parties. Ensure all feedback information is provided to the relevant departmental stakeholders.
• Perform a key role in the Emergency Response Team.

What you’ll bring:
• Must have fulfilled the role of Guest Services Host for a minimum of 6 months
• Must have Provide First Aid and CPR qualifications
• Intermediate computer skills with competency in Microsoft Office
• Must have a thorough knowledge of the park’s attractions, facilities, operational and ERT procedures.
• Must be able to manage multiple tasks and work under pressure
• Must have a high level of problem-solving abilities
• Must be detail orientated and have time management skills