Get ahead at Credit Corp

• Melbourne CBD location, a short walk from Southern Cross Station and local shops and eateries
• Monday–Friday, 8:30AM–5:00PM (no weekends or late nights!)
• Full training provided + gain a nationally recognised Cert III in Financial Services
• Uncapped bonuses + 3 salary reviews in your first 18 months

National Credit Management Limited (NCML) is a leading provider of credit and receivables management services in Australia and a part of Credit Corp Group. We take an innovative approach to the recovery of outstanding debts that focuses on engaging with customers in a respectful and ethical manner to achieve outcomes that are sustainable and aligned to each customer’s unique financial situation.

About your new role
As a Customer Relationship Manager, you’ll be on the frontline making outbound calls to locate and re-establish contact with customers in regards to their overdue accounts on behalf of our clients and negotiate repayment solutions tailored to their circumstances. With award-winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long-term career in financial services.

What your new job involves

• Manage overdue accounts on behalf of leading Australian institutions
• Make and receive a high volume of calls
• Using databases and tools to locate and re-establish contact with customers
• Build trust and rapport while negotiating sustainable repayment solutions
• Handle objections and create positive outcomes for all parties
• Maintain adherence to industry regulations and compliance frameworks

What we can offer you!

• 3 salary reviews in your first 18 months + earn uncapped monthly bonuses
• Hybrid work flexibility considered after 3 months (3 days WFH, 2 in office)
• Paid training + ongoing coaching and career progression pathways
• Certificate III in Financial Services on us
• Discounts and perks via our employee benefits platform
• Health and wellbeing initiatives (24hr support with our EAP, discounted gym, health insurance, online fitness)
• Breakfast and fresh fruit in the office
• Paid volunteer days + option to purchase extra annual leave
• Regular team events + ‘Dress for Your Day’ culture
• End-of-Trip Facilities available for bicycle storage and showers with lockers, towels and hair dryers provided

Who you are
We don’t need you to have collections experience, most of our leaders started in this role! What matters most is your drive and ability to connect with people. You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.

• Excellent communication skills (verbal & written)
• Persistence and resilience in challenging conversations
• Natural flair for problem-solving 
• Confidence with basic computer systems
• Share a passion for results in a fast-paced, target driven environment
• A willingness to learn, take feedback and grow

Essential: You must be available to work full-time, Monday–Friday, 8:30AM–5:00PM.

The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community. At Credit Corp Group and NCML, we value curiosity, respect for differences and a willingness to help others. We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.

We also support improving employment opportunities for Aboriginal and Torres Strait Islander peoples and encourage applications from those of Aboriginal and Torres Strait Islander descent. Melbourne 3000