Job Search

• Employment Type: Full Time, continuing role as Senior Business Analyst within UNSW IT
• Starting salary $148,012 plus 17% superannuation and leave loading
• Location: Kensington campus in NSW (Hybrid Flexible Working, 2 days a week on campus )

About UNSW:

UNSW isn’t like other places you’ve worked. We’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

UNSW IT is part of UNSW’s Operations Division and provides high quality, sustainable, flexible products and state-of-the-art technology services to UNSW. Our priorities are to drive innovative architectures that enable UNSW’s digital future and be a trusted partner of the University.

The Senior Business Analyst will partner with customers within the university, analysing and defining requirements and functionality for information systems and other solutions to meet the University's business needs. The focus of this role is to work closely with the key business stakeholders to gain in-depth understanding of business strategy, processes, services, roadmap, and documenting capabilities needed to address business challenges. The position provides analysis services through formal projects and on a consulting basis, with the aim of enabling the University to improve its processes and develop its business. In addition, the Senior Business Analyst leads the planning of business analysis engagements and is accountable for the quality of business analysis outcomes and the performance of the business analysis team on specific engagements. The Senior Business Analyst reports to the Technology Manager and has no direct reports.

Specific accountabilities for this role include:

• Partner with customers to analyse their needs, identify and evaluate business requirements, and assist with the design of solutions which effectively deliver desired outcomes.
• Perform a lead role in driving process improvements, investigating, analysing, and documenting business processes and the underlying business model for a system or process area.
• Participate in the preparation of business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
• Perform a key role in projects, working collaboratively with the project managers, vendors, and business users, including managing project scope, impact assessments, risk analysis, testing and co-ordinating with various stakeholders to ensure successful outcomes.
• Perform a lead role in researching 3'd party software solutions, performing in-depth analysis to assess their suitability to meet UNSW business requirements and if required, assist in the development of Procurement Strategy, RFx and evaluation criteria.
• Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process. Participate in building and executing product functional test plans, planning of user acceptance testing, and sign-off on Finance and Divisional and associated systems prior to release to end-users.
• Build, manage and maintain successful relationships with various stakeholders including business process owners, customers, technical analyst, developers, and Finance and Divisional Services & Systems teams.
• Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
• Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.

Skills and experience:

• Tertiary qualifications in a relevant discipline, or equivalent competence gained through any combination of education, training, and experience within IT.
• At least 5 years professional experience as a business analyst or equivalent experience in business system analysis or business systems support role, in a large and complex organisation, ideally in higher education.
• Extensive knowledge of and experience in a range of application development methodologies including ‘agile’, ‘waterfall’, ‘lean’ and ‘rapid’ application development methodologies.
• High-level knowledge and competency in the use of professional business analysis techniques and methods
• Well-developed skills in the use of standard office toolsets including the MS Office suite, drawing/diagramming tools and project management tools
• Advanced consultation, influencing and negotiation skills and proven ability to engage effectively with diverse range of stakeholders at different levels within an organisation to achieve successful outcomes.
• Demonstrated strong analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in development of robust solutions to problems.
• Proven excellent interpersonal and communication skills (both written and verbal) with the ability to establish effective working relationships with fellow IT colleagues, the business and other stakeholders.
• Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
• An understanding of and commitment to UNSW’s aims, objectives, and values in action, together with relevant policies and guidelines.
• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training
•  

Benefits and Culture

• Flexible Working Options (work from home, flexible hours etc) 
• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments 
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply: please apply through the portal, we would like you to submit a full application including resume and addressing the who you are section.

Applications close : Thursday 17th ^th of July 2025 at 11.30pm

Get in touch

Jen MacLachlan, Talent Acquisition – UNSW IT

j.maclachlan@unsw.edu.au

Please apply through the application portal and not via the contact above.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.