- Employment Type: Full-time, Fixed Term 12 month position.
- Remuneration: Competitive total package
- Location: Kensington, NSW (Hybrid working model)
About UNSW
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.
Why your role matters
The Senior Change Manager is a strategic role within UNSW’s Enterprise Data Office (EDO), responsible for driving both strategic and operational change in support of the University’s data transformation agenda. The role is key to fostering a data-informed culture by leading initiatives that embed enterprise data platforms, tools, and practices.
This position oversees change, communication, and engagement across the EDO, developing and executing strategies to support new data capabilities and BAU operations. Responsibilities include managing impact assessments, stakeholder engagement, communications, training, and benefits tracking to support University-wide adoption of new ways of working.
The Senior Change Manager will collaborate closely with project teams, EDO leadership, and stakeholders across UNSW to build awareness, readiness, and capability for change. The role ensures alignment between the data strategy and broader organisational priorities, while managing risks and removing barriers to change.
Reporting to the Chief Data Officer, the role may lead a small team focused on change, communications, and training.
About the Role
The successful applicant will be required to undertake and have experience in the following areas of expertise:
- Lead the development and implementation of change management strategies and plans for enterprise data initiatives, in alignment with the UNSW change management framework. This includes conducting change impact assessments to inform effective planning and delivery. This includes engagement and communication for the Enterprise Data office.
- Develop and deliver high-quality change and communications outputs, including stakeholder engagement strategies, communication plans, training programs, and resistance management approaches tailored to the data transformation context.
- Manage internal communications for the Enterprise Data Office, including the development of newsletters, announcements, and updates to build awareness, promote transparency, and foster a data-informed culture across the University.
- Identify, assess, and manage change-related risks associated with enterprise data initiatives, ensuring mitigation strategies are in place to enable successful adoption.
- Provide strategic leadership, coaching, and support to project teams, business units, and stakeholders to build internal capability and maturity in data-centric change and communication practices.
- Support the design and transition to data-enabled operating models, including the definition of new roles, capabilities, and the integration of changes into ongoing business operations.
- Assess organisational readiness across academic and professional staff for enterprise data initiatives, ensuring communication, training, and engagement activities are appropriately targeted and delivered.
- Establish and maintain strong stakeholder relationships across faculties, schools, and portfolios to support the EDO’s change and engagement objectives.
- Provide leadership and guidance to the Engagement Officer, ensuring engagement strategies, stakeholder interactions, and communications align with EDO priorities and values.
- Oversee the tracking, reporting, and continuous improvement of change initiatives, including monitoring success metrics, adoption levels, and benefits realisation.
- Contribute to the strategic planning and operating rhythm of the Enterprise Data Office, ensuring change and communication activities align with divisional priorities, initiatives, and timelines.
About You
- Tertiary qualifications in a relevant discipline. Higher education experience is desirable.
- Proven experience delivering effective change management within large-scale programs, particularly in complex or matrixed environments.
- Strong leadership, interpersonal, and communication skills with the ability to influence, coach, and support teams and stakeholders.
- Demonstrated experience linking change management to project frameworks, ensuring aligned planning and execution.
- Ability to adapt to and operate effectively in dynamic or ambiguous environments with a strong focus on prioritisation and issue resolution.
- Experience designing and applying tailored change management approaches to suit different stakeholder groups and program needs.
- Understanding of the higher education sector (preferred but not essential).
- Strong analytical and problem-solving capabilities, with the ability to understand complex systems and develop practical change solutions.
- Excellent written and verbal communication skills, particularly in writing for executive and governance-level audiences.
- Demonstrated ability to work collaboratively, drive continuous improvement, and proactively manage issues.
- High-level organisational and time management skills, capable of balancing multiple priorities and deadlines
For further information on the role & responsibilities, please refer to the Position Description
How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the Position Description) before Sunday 17th August by 11:55pm.
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Additional 3 days leave during December festive period.
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness passport)
Job queries contact: Tai James, Talent Acquisition Consultant
E: tai.james@unsw.edu.au (applications to the address cannot be accepted, please apply online)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
