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• Employment Type: Fixed term until end of December 2026 (leave cover) 

• Remuneration: $113926-$123302 + 17% super (Level 7) 

• Location: Kensington UNSW Campus (hybrid) 

Why Your Role Matters 

The Scholarships Team Leader plays a key role in supporting the delivery and administration of undergraduate and postgraduate coursework scholarships for local and international students across UNSW. 

Leading a team of Scholarship Officers, you will ensure scholarship assessment, selection, payment, and reporting activities are delivered accurately, consistently, and in line with University policy and external regulations. This role oversees high-volume scholarship operations while supporting a positive student experience and maintaining strong relationships with stakeholders across the University. 

Working closely with the Manager, Scholarship Operations, you will contribute to process improvement, operational reporting, policy implementation, and the continuous enhancement of scholarship services and administration. 

The role reports to the Manager, Scholarship Operations and has 4 direct reports. 

Key Responsibilities 

• Lead, support, and coordinate the day-to-day operations and workload of the Scholarships team to ensure efficient and accurate service delivery  

• Ensure scholarship assessment, selection, payment, and administration activities are managed fairly, consistently, and in line with University policy and external regulations  

• Apply and interpret policy to ensure fair, transparent, and consistent decision-making across all scholarship processes 

• Provide guidance and support to Scholarship Officers, including managing complex student cases, training, and process documentation  

• Build and maintain effective relationships with internal and external stakeholders to support the delivery and promotion of scholarship programs  

• Monitor and maintain accurate scholarship and applicant records, reporting, and operational data to support compliance, continuous improvement, and inform operational performance and strategic planning. 

• Contribute to business process improvement initiatives, operational reporting, and the ongoing enhancement of Scholarships and Admissions services 

• Represent the Scholarships team at relevant events, forums, and stakeholder engagements. 

Who You Are 

You are a confident operational leader who thrives in a fast-paced, high-volume environment and brings strong stakeholder management capability, excellent attention to detail, and the ability to manage competing priorities in a complex setting. 

While scholarships experience will be highly regarded, you may also bring experience from higher education administration or another complex operational environment where you have managed high-volume workflows, applied policy or regulatory requirements, supported accurate decision-making, used data and reporting to monitor performance, and worked closely with diverse stakeholders to deliver high-quality services. You will also bring: 

• Experience leading, mentoring, or developing a team  

• Strong stakeholder management skills and the ability to build effective working relationships across multiple business areas  

• Strong reporting and data analysis capability, including advanced Excel skills; experience with Power BI is highly regarded  

• Experience working with CRM, database, or student management systems  

• The ability to interpret policies, procedures, and guidelines and apply sound judgement  

• Experience managing peak processing periods, complex cases, or competing operational priorities  

• A proactive, adaptable, and solutions-focused approach  

• A commitment to continuous improvement, documentation, and service excellence 

Candidates will need to have ongoing working rights – this role is not available for sponsorship.  

The role will work on a hybrid basis, Monday to Friday, business hours.   

Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.  Our benefits include:  

• Access to up to 17% Superannuation contributions and additional leave loading payments  

• Flexible working arrangements 

• Discounts and entitlements (retail, education, fitness) 

Recruitment process: Please submit your resume as well as cover letter that addresses your motivation and your suitability for the role addressing all points under the “who you are” section of the job ad.  

Applications close:  11 June 11.55PM

Get in touch for any question or support: Anne de Voronine, Talent Acquisition Associate, a.de_voronine@unsw.edu.au  

Applications cannot be accepted if sent directly to the contact listed 

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment. 

Pre-Employment Checks 

Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. 

These pre-employment checks may include a combination of some of the following checks: 

• Provide Evidencing Aboriginal and/or Torres Strait Islander documentation (if successful) 

• National and International Criminal history checks 

• Entitlement to work and ID checks 

• Working With Children Checks 

• Completion of a Gender-Based Violence Prevention Declaration 

• Verification of relevant qualifications 

• Verification of relevant professional membership 

• Employment history and reference checks 

• Financial responsibility assessments/checks 

• Medical Checks and Assessments 

Compliance with the necessary combination of these checks is a condition of employment at UNSW.