- Full-time continuing role within UNSW IT as a Site Reliability Engineer ( Azure )
- Starting Salary $132,445 plus generous superannuation and leave loading
- Kensington, Sydney location, 2-3 days in the office, Hybrid working
About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world (QS top 20) and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
The Site Reliability Engineer (Azure) is a specialist role within the Integration Technologies team, responsible for ensuring the reliability, availability, performance, and operational excellence of Azure-based integration platforms and services. This role focuses on the production and non-production environments supporting enterprise integrations (e.g., Azure Data Factory, Logic Apps, API Management, Event Hub), applying SRE principles to proactively manage system health, automate operations, reduce operational toil, and continuously improve service resilience and observability. The role bridges engineering and operations, working closely with integration developers, platform teams, and vendors to ensure solutions are supportable, scalable, and aligned with operational acceptance standards.
Specific accountabilities for this role include:
- Own the reliability and availability of Azure integration services across production and non production environments
- Monitor system health, performance, and availability using Azure Monitor, Log Analytics, Application Insights, DataDog and other observability tooling
- Define, implement, and maintain Service Level Objectives and other metrics for key services
- Lead incident response, triage, root cause analysis, and post-incident reviews (PIRs)
- Reduce operational toil through automation using scripting (PowerShell, Azure CLI), IaC (Bicep/Terraform), and pipelines
- Implement self-healing mechanisms, alerting improvements, and proactive remediation patterns o Maintain and improve CI/CD pipelines for operational deployments and configuration changes
- Manage and maintain Azure integration platform components including API Management, Logic Apps, Function Apps, Data Factory, SQL, Databrick, Service Bus/Event Hub o Ensure environments (dev/test/prod) are consistent, secure, and supportable
- Oversee configuration management including Key Vault integration, secrets rotation, certificates, and connectivity (e.g., private endpoints, hybrid connections) o Enhance logging, monitoring, and tracing (e.g., distributed tracing with tools like App Insights)
- Analyse trends in incidents, performance, and usage to identify systemic improvements
- Maintain operational dashboards and reporting for service health and performance
- Contribute to and enforce Operational Acceptance Criteria (OAC) for new and changed integration solutions
- Be available for On-Call / After Hours support on a rotating basis, typically one week per month as well as weekend and After Hours work as required
- Ensure solutions meet standards for supportability, monitoring, alerting, and documentation before production release
- Maintain runbooks, support documentation, and knowledge base articles o Work closely with Integration Engineers, Data Engineers, and Architects to embed reliability into solution design
- Partner with security and platform teams on compliance, patching, and platform upgrades
- Engage with vendors and third-parties for issue resolution and service improvements
- Ensure adherence to security, governance, and compliance requirements (e.g., identity, access, secrets management)
- Support audit activities and implement remediation actions where required
- Align with and actively demonstrate the Code of Conduct and Values o Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.
Who you are:
- Essential - Strong hands-on experience with Microsoft Azure, particularly integration services (ADF, Logic Apps, Function Apps, API Management, Event Hub/Service Bus, SQL, Databricks) - Experience applying Site Reliability Engineering (SRE) principles in cloud environments - Proficiency in monitoring and observability tools (Azure Monitor, Log Analytics, Application Insights) - Experience with automation and scripting (PowerShell, Azure CLI) and Infrastructure as Code (Bicep, Terraform) - Strong incident management and problem-solving skills, including root cause analyse - Experience managing production systems with high availability and reliability requirements.
- Desirable - Experience with distributed tracing and advanced observability (e.g., OpenTelemetry, Jaeger, AppInsights) - Knowledge of CI/CD pipelines (Azure DevOps, GitHub Actions) - Familiarity with integration patterns and enterprise integration architecture - Experience working in hybrid cloud or complex enterprise environments - Understanding of FinOps and cost optimisation in Azure.
- Behavioural Capabilities - Strong analytical and systems-thinking mindset - Proactive and continuous improvement focus o Ability to balance operational stability with delivery demands - Effective communication and stakeholder engagement skills - An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines - Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.
Benefits and Culture
- Flexible Working Options (work from home, flexible hours etc)
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)
For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits
To apply: Please submit your CV, Cover Letter and responses addressing the required Who you are criteria.
Please note: Sponsorship is not available for this role; valid Australian working rights are required on application.
Pre-Employment Checks
As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.
Contact: Jen MacLachlan - Talent Acquisition Partner- e: j.maclachlan@unsw.edu.au
Please apply through the application portal as we do not accept direct applications to the email above.
Applications close: Thursday 17th of September at 11.30pm
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
The University reserves the right not to proceed with any appointment.
