Specialist MM & AV
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Job no: 542563
Work type: Full Time
Location: Sydney, NSW
Categories: Information Technology
- Full-time continuing role within UNSW IT as a Specialist, Multimedia and AV Technologies, 38 hour working week
- Starting Salary $128,638 - 139,255 plus generous superannuation and leave loading
- Kensington, Sydney location.
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world (QS top 20) and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
The Specialist - Multimedia and AV Technologies is responsible for the support of students, researchers and staff across UNSW. In particular, this position will design, deploy and support the installation, maintenance and operation of Multimedia and Audio Visual systems and support the associated education and research activities. The Audio Visual Help Desk is the central support point for UNSW-wide Audio Visual services and operates from 7:00 am to 8:00 pm Monday to Friday, and 9:00 am to 5:00 pm Saturday. The Specialist - Multimedia and AV Technology will work across these times on a rostered basis. This role reports to the Team Leader – Mulitmedia and AV Technology and has no direct reports.
Specific accountabilities for this role include:
- Provide on-site guidance and coaching to audio visual team in the delivery of administrative, technical and professional services. This includes providing advice on procedures, systems, priorities and coordinating budgets for installation, maintenance and design programs to senior managers.
- Carry out minor Audio Visual projects and installations, including the planning and raising purchase requests for consumables and equipment for implementation and maintenance activities.
- Support the Team Leader to create Immersive, Multimedia and Audio Visual services aligned to stakeholder needs, acting as an advocate as a niche specialist Product owner on the needs of the stakeholders to the Product Board.
- Coordinate multiple, concurrent projects through planning and purchasing, coordination with contractors and University partners in Estate Management.
- Provide and develop high level diagnostic skills among team members for solving complex system failures.
- Monitor incident data and provide advice and recommendations to the Team Leader about the effectiveness of current technical systems and implement improvements through standards, processes and guidelines.
- Plan and coordinate ongoing maintenance and upgrades of teaching and professional spaces, and implement lifecycle plans for maintenance in conjunction with the Team Leader.
- Monitor and ensure the accuracy of technical documentation (including web based information) and assist the Team Leader to maintain this technical documentation.
- Ensure high quality, efficient customer service is provided to customers including face to face instruction in the use of equipment and systems. This includes ensuring the help desk is monitored, and customers informed about fault resolution.
- Provide a single point of contact for all customers through a variety of channels including but not limited to loan desks, telephone and email.
- Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct and cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.
Who you are:
- Tertiary qualifications in relevant discipline with subsequent relevant experience in the operation, maintenance and installation of Multimedia services and audio visual systems or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
- Relevant experience in a large and complex organisation with multiple rooms and complex spaces.
- Superior problem-solving skills with complex Audio Visual and Multimedia systems including control systems and proven ability to exercise judgement, use initiative and leverage data to uncover trends and implement solutions.
- Demonstrated experience in technical planning, and technical management of multimedia solutions in an education & Research context and related systems.
- Demonstrated ability to review existing processes, provide recommendations to stakeholders and implement innovative solutions.
- Demonstrated ability to meet and deliver to critical deadlines while coordinating multiple, competing stakeholder requirements.
- Excellent interpersonal skills and demonstrated ability to communicate effectively with a variety of internal and external customers, with a service focused approach.
- A current NSW Driver’s License.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training
To apply: Please submit your CV, Cover Letter and responses addressing the required Who you are criteria.
Please note: Sponsorship is not available for this role; valid Australian working rights are required on application.
Pre-Employment Checks
As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.
Please apply through the application portal as we do not accept direct applications to the email above.
Applications close: Wednesday 7th of October at 11.30pm
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
The University reserves the right not to proceed with any appointment.
Position Description
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Daylight Time
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