Your opportunity

We are excited to offer a fantastic opportunity for a Retail Manager who is passionate about customer experience to join our team at Westfield Mt Gravatt. In this role, you will manage relationships with our retail partners, support their success, drive results, and advocate for their needs.

As the voice of the customer and the centre's eyes and ears, you will prioritise delivering outstanding experiences every day. Reporting to the Centre Manager and being part of the centre’s leadership team, this position offers the chance to make a significant impact on the customer experience and drive our team's success.

Your key responsibilities will include:

• Contributing to customer and retailer-focused activities that cover the day-to-day management and operations of the Centre and excellent everyday presentation.
• Building strong relationships with Centre retail staff, customers and community and government stakeholders
• Identifying areas of strategic opportunity in relation to retailers, customers, and broader centre performance, creating short and long-term roadmaps that contributes to improved retailer and Centre performance.
• Acting as a change advocate, initiating, and supporting new programs that impact the retailer and customer experience and overall business performance.
• Resolving issues and influencing internal stakeholders to deliver the best outcomes for the customer and business partners.
• Dealing with Centre incidents and emergencies in accordance with company procedures
• Performing all Duty Manager requirements on a rotating weekend and evening roster with the rest of the Centre Management Leadership Team

What sets you apart

• Strong experience within property or retail would be advantageous
• Has a customer obsessed mindset who wants to deliver extraordinary experiences every day.
• Embraces ambiguity and exhibits natural curiosity to navigate through complex situations.
• Demonstrates versatility by comfortably handling both operational tasks and high-level strategic initiatives.
• Exhibits strong stakeholder management skills to effectively engage and influence a diverse range of internal and external stakeholders at all levels.
• Commercially savvy with the ability to identify opportunities that will increase income streams and drive overall centre performance.
• An energetic people-person who enjoys interacting with customers and has the ability to achieve a level of service that consistently meets and exceeds the expectations of our customers.

For more information or if you have any questions, please email Kristy Araipu - karaipu@scentregroup.com

Applications close: Friday 23rd May 2025 (unless filled prior)