Your opportunity
In this role, you will work closely with the team to develop and execute marketing strategies, coordinate events, and manage communications, all while supporting the success of the broader Customer Experience Team.
You’ll be instrumental in creating outstanding customer experiences through thoughtful marketing initiatives and memorable events. Your key responsibilities will include:
- Campaign and Event Coordination: Plan and execute engaging events and activations that enhance the customer experience, ensuring all events are delivered smoothly, on time, and within budget.
- Marketing Plan Development: Provide input for the centre’s Marketing Plan.
- Budget Management: Assist in preparing and managing the annual Marketing income and expense budget. This includes sourcing quotes, creating purchase orders, generating accruals, processing invoices, and supporting reforecasting activities.
- Agency & Supplier Coordination: Work closely with agencies and external suppliers to deliver quality creative assets, event services, and marketing campaigns on time and within budget.
- Customer Insights: Understand customer needs by leveraging insights analysis, listening tools, and data research to inform marketing strategies and event planning.
- Customer Experience: This is a hands-on role that involves direct interaction with customers. You will also be expected to support the asset team with the day-to-day operations of the centre as needed.
This position does require you to be part of a duty management roster where you will be required to work on a weekend roster, approximately one weekend day a month.
What sets you apart
We are looking for a passionate Marketing, who is driven by the desire to create exceptional experiences that customers remember. You thrive in a fast-paced, high-performing culture and bring your creativity, dedication, and customer-first mindset to everything you do. Here’s what makes you stand out:
- Whether it’s digital, social, media, PR, or events, you craft experiences that delight and engage at every touchpoint.
- You listen, analyse, and understand customer needs, always making informed choices that keep the customer front and centre.
- You take ownership, deliver high-quality results, and set the bar higher with a focus on excellence and attention to detail.
- While a qualification in Marketing or a related field is a plus, your passion for creating meaningful customer experiences is what truly sets you apart.
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.
Discover more about working with us.
To find out more please reach out to Kristy Araipu, karaipu@scentregroup.com
Applications close: Friday 27th June 2025 (unless filled prior)
