Your opportunity

Scentre Group is widely recognised as a leader in the retail property industry. Within our organisation, we have a dedicated team called the Energy and Renewables Team, responsible for managing the energy needs of our living centre portfolio. This includes powering HVAC systems, lighting, vertical transport, and essential infrastructure. Additionally, we facilitate the supply of energy to our retailers through on-selling arrangements.

As the Energy Sales Operations Manager, your responsibilities will involve leading the management of Operations and sales to our energy customers. You will oversee coordinating service providers along with direct engagement with customers.

Day-to-day you will be responsible for:

A key part of your role will see you developing, implementing, and operating the pricing strategy to deliver on our business plan including implementation of Scentre Group’s Net Zero ambitions.

• Operations, billing and sales management, including management of sales service providers
• Develop and implement pricings strategies to achieve group goals
• Ensure compliance with laws and regulations (Energy, Consumer, Retail Leases)
• Develop and gain legal approval for customer contracts
• Preparing and gaining approval for Pricing strategy and individual offers
• Ensuring operational compliance with relevant regulations
• Manage Customer Care - investigation, resolution and / or escalation of Customer issues
• Manage service provider deliverables
• General commercial support for group operations

What will set you apart from the rest?

• Tertiary qualifications in a business or similar discipline
• 5 + years commercial experience
• Energy/ Utility or similar industry experience preferred
• Strong analytical, problem solving and decision-making capabilities
• Team player with the ability to work independently in a fast-paced environment
• Able to adapt quickly to shifting priorities and work effectively under pressure with multiple deliverables
• Experienced customer relations skills. Including dealing with challenging customers, negotiation and resolving issues
• Advanced Microsoft office skills

This role is permanent, full-time

You will be:

• Self-motivated
• Highly organised
• Be able to project manage
• Have exceptional negotiation and influencing skills
• Customer focused
• Curious, asks questions to navigate problems
• Confident to speak directly to customers and stakeholders

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period, and free parking at your local Westfield destination.

Discover more about working with us.

Applications close: Friday 26^th September (unless filled prior).