Your Opportunity

We are currently seeking a Services Supervisor to join the Centre team at Westfield Burwood. This is a chance to be part of a team driven to consistently create moments that matter in the living centre every day while leading and inspiring their team to deliver our Service Promise to customers.

As the Services Supervisor, you will be responsible for leading our Concierge and Car Park divisions.

Day-to-day, you will:

• Lead, coach, and develop the Concierge and Car Park team to deliver an extraordinary customer experience and improve our NPS.
• Build and nurture a customer-centric culture, driving new initiatives and fostering professional partnerships with key stakeholders and the local community.
• Manage team performance, including succession planning, recruitment, induction, and development.
• Oversee rostering, budgets, and forecast management.
• Review and analyse customer feedback to capture insights and identify opportunities for improvement.
• Partner with internal and external stakeholders to enhance Concierge and Car Park operations.
• Champion our Service Promise and drive the Customer Promise Recognition Program.

This is a full-time, 12-month fixed-term contract.

What Sets You Apart

• You are a passionate people leader who is detail-oriented, innovative, and customer-focused.
• You thrive in a high-performing team culture and are committed to the success of your team.
• You are an energetic people person who enjoys interacting with customers.
• You take pride in resolving customer issues effectively and efficiently.

You Will Have:

• A strong ability to deliver exceptional service, consistently exceeding customer expectations.
• Commercial acumen, with experience managing business financials, driving revenue, and implementing expense-reduction strategies.
• Expertise in rostering, budgeting, and reporting.
• A proven track record in leading a team to success.
• Ambition to take the next step in your leadership career.
• The ability to learn new systems and procedures while sharing your knowledge with your team.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Discover more about working with us.

For more information please reach out to Jen Harris - Jharris@scentregroup.com.

Applications close: 24th February 2025 (unless filled prior).