Your opportunity
Valet Parking at Westfield Sydney is designed to enhance our customer’s experience from arrival to departure. It’s not just about parking—it’s about providing a seamless, elevated touch that transforms each visit into something extraordinary and unforgettable.
As the Valet Parking Team Leader, you’ll be at the heart of delivering this exceptional service. Working closely with the Valet Parking Supervisor as their trusted 2IC, you’ll take ownership of overseeing operations, leading a dynamic team, and ensuring every detail of the valet experience reflects our premium standards.
Day-to-day you will be responsible for:
- Partner with the Valet Parking Supervisor to lead, mentor, and empower the valet team to deliver an outstanding, premium-level customer service.
- Oversee the daily valet operations and team, ensuring smooth, efficient, and high-standard service delivery while supporting a team scheduled across operating hours (6:00 AM – midnight).
- Use data insights to identify trends and future opportunities for service and operational improvements.
- Drive the importance of the valet offering, ensuring it consistently exceeds customer expectations and enhances their experience.
We are offering this position as a full-time permanent role at Westfield Sydney, with weekend shifts included on a rotating roster.
What sets you apart
We’re seeking someone who’s passionate about delivering extraordinary customer experiences and has the leadership skills to inspire a team to deliver excellence every day.
You will be:
- Customer-Focused: Committed to exceptional service and customer satisfaction.
- Quick Learner: Adapts to new systems and procedures, eager to share knowledge with the team.
- Team Leadership: Strong communication and collaboration skills to lead a small team effectively.
- Time Management: Able to manage multiple tasks and priorities during peak periods.
- Problem-Solving: Decisive in resolving issues to maintain smooth operations and customer satisfaction.
- Full manual driver’s license with confidence in driving and parking vehicles.
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.
Discover more about working with us.
For more information or if you have any questions, please email kstephens@scentregroup.com
Applications close: 21st February 2025 (unless filled prior).
