Retail Manager – Fountain Gate.
Your opportunity
We have an exciting opportunity for a passionate and driven leader to join our team at Westfield Fountain Gate as a Retail Experience Manager. In this dual role, you will manage relationships with our retail partners, support their success, drive results, and advocate for their needs, while also leading the Concierge teams to deliver exceptional customer service. Your key responsibilities will include:
- Coach and mentor the Concierge teams to deliver exceptional customer experiences and improve NPS.
- Create a customer-focused environment, driving new initiatives and building strong community and stakeholder partnerships.
- Oversee day-to-day activities, ensuring smooth operations and excellent presentation of the Centre.
- Build strong relationships with retail staff, customers, and key community and government stakeholders.
- Identify areas for growth in retailer and customer performance, creating plans to improve the Centre.
- Handle incidents and emergencies according to company procedures.
- Perform Duty Manager responsibilities as part of a rotating weekend and evening roster with the Centre Management Team.
What sets you apart
- A strong leader with a customer first mindset.
- Experienced in retail, hospitality, or property, with a proven track record of fostering strong relationships with both customers and business partners.
- Builds strong relationships with internal and external stakeholders, effectively communicating and influencing at all levels.
- Manages relationships with internal and external stakeholders effectively.
- Energetic and personable, committed to exceeding customer service expectations.
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thrive with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave, for primary carers, with no qualifying period and super paid for the duration of the leave period., and free parking at your local Westfield destination.
Discover more about working with us.
For more information or if you have any questions, please email Kristy Araipu via email karaipu@scentregroup.com
Applications close: Sunday 27th April (unless filled prior)
