Your opportunity
We have a contract opportunity based at Westfield Warringah Mall for a Customer Services Supervisor (9–12 months). It’s a fantastic step-up role for someone ready to grow their leadership capability.
You’ll work closely with the Customer Services Manager and play a key role in delivering our final ticketless parking project — a big milestone for the centre. The role offers strong on-the-ground exposure and experience.
You’ll also work cross-functionally with teams like Development and Marketing, gaining great insight into centre-wide operations.
Day-to-day, you will:
You’ll lead our Concierge, Valet and Car Park teams while playing a key role in delivering our final ticketless parking project:
- Lead, coach, and develop the Concierge and Car Park team to deliver an exceptional customer experience and improve our NPS.
- Manage rosters, budgets, and forecasting to ensure smooth daily operations.
- Review customer feedback to uncover insights and identify areas to improve service delivery.
- Work with internal and external stakeholders to continually enhance our Concierge and Car Park experience.
- Support the successful delivery of the ticketless parking project — coordinating resources, aligning operations, and helping teams adapt to new technology.
What sets you apart
- Leading customer-facing teams in retail, hospitality, or similar environments
- Managing day-to-day operations including rostering, budgeting, and team performance
- Supporting or coordinating service and technology projects (e.g. ticketless parking)
- Working collaboratively with internal stakeholders and external contractors
- Coaching and developing teams to deliver high-level customer service experiences
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.
Discover more about working with us.
For more information or if you have any questions, please email Kylie Stephens - kstephens@scentregroup.com
Applications close: Friday 27th June (unless filled prior)
