Your opportunity
Are you someone who enjoys helping people and thrives in a fast-paced, customer-focused environment?
At Westfield Mt Gravatt, we’re looking for a Services Attendant to join our supportive and energetic team. This role supports both Car Park and Concierge operations, with a strong focus on car park operations and administrative coordination to ensure our centre runs smoothly for customers, retailers and the wider centre team.
You’ll play an important role in delivering a seamless customer experience – from assisting customers with parking enquiries to managing operational and administrative tasks that keep our centre running efficiently. No two days are the same, and you’ll work closely with the wider centre team to ensure every customer visit is smooth, safe and enjoyable.
Day-to-day you will be responsible for:
- Providing friendly and professional service across both Concierge and Car Park operations
- Assisting customers with parking enquiries, directions and centre information
- Monitoring and supporting car park operations, including traffic flow and equipment checks
- Managing administrative tasks such as lost property, customer enquiries and service requests
- Responding to phone, email and online enquiries in a timely and helpful manner
- Supporting the sales and processing of Westfield Gift Cards and other services when required
- Assisting with operational tasks such as safety checks and maintaining a clean, organised car park environment
- Working collaboratively with the centre team to resolve issues and ensure a smooth customer experience
This role is a casual position, requiring flexibility to work across a 7-day rotating roster.
What sets you apart
We’re looking for someone with a positive attitude and strong customer focus who enjoys working with people and supporting a collaborative team environment.
- Friendly, approachable and confident when interacting with customers
- Strong communication skills and the ability to provide clear information and support
- Proactive and adaptable, with the ability to think on your feet and solve problems
- Comfortable managing administrative tasks and using multiple systems
- A team player who works well in a diverse and supportive environment
- Experience in customer-facing roles such as retail, hospitality or guest services
- Hold a valid driver’s licence (Provisional or Full licence accepted)
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage. If you require support or adjustments during the application process, please contact us confidentially at scentregroupcareers@scentregroup.com.
For more information or if you have any questions, please email scentregroupcareers@scentregroup.com
Applications close: 5th April 2026 (unless filled prior).
