Your Opportunity
Are you passionate about delivering exceptional customer experiences and making people feel welcome?
At Westfield Booragoon, we’re looking for a Concierge Attendant to join our team and help create positive, memorable experiences for our customers every day.
As the friendly face of our centre, you’ll play an important role in delivering personalised service, supporting customer enquiries, and ensuring every interaction leaves a lasting impression.
Day-to-day you will be responsible for:
- Delivering exceptional service to customers and retailers.
- Processing sales of Westfield Gift Cards and other available services.
- Welcoming customers at the Concierge desk, engaging with them to understand their needs.
- Providing clear directions and recommendations to help customers navigate the centre.
- Managing administrative tasks such as lost property and online enquiries.
This role is a permanent part-time position working across a 2-week rotating roster, including weekdays, late trade and some weekends. It’s ideal for someone who enjoys working with people, takes pride in delivering great service, and thrives in a busy, customer-focused environment.
What Sets You Apart
We’re looking for someone who is naturally warm, professional and thrives on delivering great service.
- Friendly and approachable, with a positive attitude and a genuine passion for helping others.
- Confident communicator with clear, professional and engaging verbal communication skills.
- Proactive and solutions-focused, with the ability to take initiative and resolve customer enquiries efficiently.
- Adaptable and able to remain calm, organised and helpful in a fast-paced environment.
- Comfortable using technology and systems to support customer enquiries and complete administrative tasks.
- Previous experience in a customer-facing role (retail, hospitality or guest services) is highly regarded.
- Flexible availability to work across a 7-day roster, including weekends and public holidays.
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage. If you require support or adjustments during the application process, please contact us confidentially at scentregroupcareers@scentregroup.com.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.
Discover more about working with us.
For more information or if you have any questions, please email scentregroupcareers@scentregroup.com
Applications close: 17th April 2026 (unless filled prior).
