Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Responsible for the day-to-day operations of one or two show venues. Promotes positive guest experiences by ensuring that the venue(s) including both talent and technical aspects run at the optimum performance levels.

MAJOR RESPONSIBILITIES:

• Directly responsible for the supervision and evaluation of all talent and administrative staff for the assigned venue(s). This includes but is not limited to the training of all new employees assigned to the venue and assessing employee performance both annually and quarterly.
• Is required to periodically represent the Entertainment Department as Manager on Duty (499) for all entertainment venues in their assigned park. Responsibilities include but are not limited to problem solving all issues involving the venues as well as employees and communicating those issues to the appropriate Management Representation.
• Responsible for effectively communicating necessary information which pertains to the operation of the assigned entertainment venue(s), to both upper management and employees of the venue(s).
• Accountable for assuring that all administrative duties are completed in a timely, accurate manner including but not limited to scheduling, payroll, daily flash, overtime summary and other budgetary functions for the assigned venue(s).
• Accountable to administer all company policies & procedures as well as handle all employee relations issues pertaining to the assigned venue (s).
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED required.
• Bachelor’s degree from a four year college or university in related field preferred.

EXPERIENCE:

• 1+ years previous supervisory/managerial experience preferred.
• 6+ months experience within the professional entertainment or theme park industry required; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE