JOB SUMMARY:

The Field Services Technician covers both inside and outside field work, providing support and response around technology utilized within our Parks, Resorts/Hotels and offsite Retail locations. In this role, the Technician will be involved in troubleshooting, testing, repairing, and servicing our hardware and software at those locations.

MAJOR RESPONSIBILITIES:

• Perform PC and Point of Sale hardware installation, restoration and support analysis, as well as testing and installing new software. Use problem management and request-for-service systems to receive work assignments and to input resolution of work assignments.
• Provide assistance to users, trouble-shoot problems by analyzing and resolving user problems, ensuring fast and accurate response. Provide basic network analysis of issues, escalate and update incidents as per documented process.
• Assist in the support of special projects and events during staging, testing, installing and supporting while meeting our Service Level Agreement for these events and projects. Support must be balanced against day-to-day tasks.
• Follow documented process of inventory control and tracking of all software, licenses and hardware while providing updates regarding inventory needs. Testing return merchandise authorization and completing procedure for introduction back into circulation.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED required.
• Technical school is preferred.

EXPERIENCE:

• 1+ year in the Personal Computers and Point of Sale support field and/or customer service-related area.
• Formal training in IT related applications or equivalent Military work experience preferred;
• or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

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