Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Oversees event planning and operations for both theme parks and CityWalk. Directly Oversees Assistant Managers and responsible for providing daily direction to Supervisors, SAE Supervisors, hourly and non-exempt staff. Manages all day-to-day operations and event operations supporting the generation of high revenue and profile events, while ensuring high levels of guest service at all times. Uses analytical skills to ensure that assigned areas are meeting departmental standards for guest & team member satisfaction. Must be an effective communicator with a proven ability to relay relevant information in a timely manner. Requires strong executive presence with global and quick decision making abilities in addition to strong partnerships skills with multiple departments.

MAJOR RESPONSIBILITIES:

• Manages daily operation of all Event Operations responsibilities for both theme parks and CityWalk. Oversees and adjusts Supervisory and team member daily functions as needed to ensure operational effectiveness between multiple events. Ensures adherence to established budget parameters and effectively manages change requests efficiently.
• Must maintain a physical presence in the field during Event execution. Maintains a constant awareness of client and guest needs, guest and team member safety. Evaluates operating requirements and has a strong knowledge of Kronos, ability to adjust labor, non-labor and special event budgets as required. Continuously strategizes ways to improve overall efficiency of Event Operations department. Must have proven abilities as a strong communicator across departments and within division.
• Manages, strategizes, and forecasts event operations support for all resort events. Manages partnerships with Marketing, Public Relations, Sales, Catering, Operations, Production, Entertainment, Tech Services, Merchandise and Foods in developing event operational plans. Focuses intermediate term planning (0-24 weeks) and constantly looks for opportunities to reduce event costs, promote collaboration and minimize any negative guest impacts.
• Creates performance standards and policies for Event Operations. Manages Assistant Managers, Supervisors and hourly team members by providing feedback on performance, giving direction on how to handle, solve and prevent situations and developing communication, decision making and reasoning skills. Ensures high levels of guest service are maintained at all times. Monitors performance of all team members to provide coaching and feedback where necessary to consistently raise employee satisfaction levels within the department. Ensures all team members receive proper training and development. Focus on initiatives that boost GSAT, TSAT, and the guest experience.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

SCOPE:

This individual will be responsible for the operation of an Event Operations within the Park and Resort Division of Universal Orlando, and will be scheduled to open or close Event 10 at least one day per week and cover 399 shifts as a needed. This individual will manage a team that supports Park & Event Sales and all Comcast and NBC supported internal initiatives. This person is responsible for the intermediate term planning (0-24 weeks) and operation of a high profile events and productions and activities with a non-traditional impact that support NBC Universal and Comcast.

EDUCATION:

• High school degree or GED is required.
• College degree preferred.

EXPERIENCE:

• 5-7 years of supervisory experience required; or equivalent combination of education and experience.
• Experience managing exempt level team members preferred.

ADDITIONAL INFORMATION:

• Experience within the Event industry, developing exempt members of management, and experience leading large teams in fast paced and high pressure situations.

Your talent, skills and experience will be rewarded with a competitive compensation package.

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