JOB SUMMARY:

Responsible for monitoring the operation and team members to ensure guest and team member safety, positive guest interaction, capacity goals and maintains the daily labor budgets.

MAJOR RESPONSIBILITIES:

• Performs all operational duties related to the daily opening and closing of shows or venues. Completes opening and closing checklists for operational readiness, inspects the work environment including equipment, loading gates, lap bars, vehicle or rides and ensures operational safety.
• Monitors the operation for potential safety concerns, documents and takes the appropriate action including evacuating the venue if necessary.
• Oversees the operation and is the first point of contact for team members, guests, and interdepartmental partners in the absence of the Supervisor. Responsible for the consistent execution of guest service and operational standards and motivating team members to safely deliver capacity.
• Ensure daily staffing levels and rotation schedules are adjusted according to park attendance. Maintains daily ride or show reports, overtime reports, and safety checklists and reports deficiencies in show quality and facilities.
• Train and coaches performance, conducts daily shift meetings and safety spot talks and documents performance utilizing the Lead Observation Report. Aids in the dissemination of general company and venue or area specific forms of communication. Effectively applies the UO service model of Look, Focus, Act to satisfy and resolve the needs of the guests and the team members.
• Assists with updating training manuals, provides on the job training and assists with the administration of OJT testing and updates.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

High school degree or GED is required.

EXPERIENCE: 

0-1 year; or equivalent combination of education and experience.

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