Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Responsible for assisting in the development, implementation, update and follow through of the Universal Orlando operational training program. Provides assigned client support and conducts training for hourly and non-exempt Team Members.

MAJOR RESPONSIBILITIES:

• Responsible for the administrative and/or delivery of assigned divisional orientations and training. Ensures materials and presentations are current and relevant. Continuously evaluates facilitators to ensure quality and consistency, and provides feedback.
• Oversight of divisional compliance training programs to include classroom preparation and delivery, associated documentation and administrative functions and required communication.
• Delivers and facilitates structured training and development programs and initiatives in support of the company's training plan objectives and brand essence.
• Provides client support. Participates in the review of statistics pertinent to their operating areas, supports service gap analyses of this data and assist with the design and execution of programs targeting identified gaps.
• Provides continual support of in-park coaching and providing feedback based upon service observations.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures,
• Perform other duties as assigned.

SCOPE:

Coordinates and facilitates training classes for Exempt, Non-Exempt and Hourly Team Members for respective client group(s). Assists in development, implementation, updating and follow through of the Universal Orlando operational training program.

EDUCATION:

• High school degree or GED is required.
• Associate’s degree (AA) is required.

EXPERIENCE:

• 1-3 Years training experience required; or equivalent combination of education and experience.
• Experience in the service industry or related field required.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

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