Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Supports the Universal Orlando OD team to ensure coordination of projects and tasks via administrative support, data entry/maintenance, and session planning/follow-up. Supports major survey and process administration (e.g., TSAT, 360 Feedback Survey, etc.), along with other HR/OD processes requiring presentations of data/information and/or manipulating data within online systems/programs (e.g., succession planning, performance management, team effectiveness sessions, focus groups, etc.)

MAJOR RESPONSIBILITIES:

• Create and maintain training materials, reports, and presentations using Microsoft Office products in support of OD processes/programs (e.g., performance management, Talent Review/succession planning, 360 feedback survey, TSAT, etc.).
• Provide administrative support for OD programs such as mentoring, team effectiveness sessions, focus group feedback sessions and interviews, onboarding, process training/education sessions, TSAT Advocacy Group activities, etc.
• Answer questions for clients across UPR that involve utilizing online systems for producing reports, completing evaluations/objectives, and referencing data. Supports OD Team Members in providing responses to clients on major process questions.
• Provide administrative support for ad hoc surveys by using established templates to create/open surveys, close surveys and download raw data and applicable reports, and summarize basic qualitative feedback.
• Provide administrative support associated with paper and online survey administration and reporting (e.g., TSAT, 360 Feedback Survey), including setting up and proctoring locations, distributing communication, typing handwritten comments/notes, and verifying data files and reports.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

SCOPE:

• Coordination and administrative support for Universal Orlando OD team.

EDUCATION:

• High school degree or GED is required.
• Bachelor’s degree is preferred in Psychology, Human Resources, General Business, Marketing or Communications.

EXPERIENCE:

• 1-3 years’ experience required in a professional position (either Non-Exempt or Exempt level).
• Examples of Recent Projects:
  • TSAT (Team Member Satisfaction) Survey
  • Talent Review/Succession Planning
  • 360/Development Feedback Survey
  • Performance Evaluation/Objective setting
  • Mentoring

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

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