JOB SUMMARY:

Provides the highly skilled technical knowledge needed to support Entertainment shows and other offerings by conducting field repairs, bench repairs, troubleshooting, testing, installing, and commissioning of technical entertainment equipment and systems. These can include a wide variety of electronic and mechanical platforms to include parade floats, show control, communications, wireless audio systems, lighting, video, large format digital projection, special effects systems, pyro systems, laser systems, and the like. Conducts daily venue startups and assessments, perform routine preventative, diagnostic, and corrective maintenance.

MAJOR RESPONSIBILITIES:

• Performs diagnostics and repairs to address system failures and provide immediate and/or long-term corrective actions and repairs that will improve operation reliability, safety and serviceability of entertainment show equipment and systems. Entails logical extensive troubleshooting, referencing of technical drawings/manuals, specifications. Involves researching defective components and instructional information to complete the repair process when required.
• Perform daily, weekly, monthly, semi-annual, and annual inspections and preventative maintenance on technical entertainment systems and elements. These systems can include, but are not limited to, audio, lighting, video, electrical, laser, and network systems. Inspections and preventative maintenance include, testing, cleaning, replacement, and/or calibration of applicable control circuits/systems.
• Provide accurate data entry and timely communications on P.M. tasks, corrective actions and/or repairs made while listing parts required implementing the repairs into department utilized tracking system(s). Research and specify parts to replace. Also, complete any hard copy preventative maintenance records or physical logbook entries, where appropriate.
• Responds to calls for service, show down incidents, show element quality repairs, and related issues in adherence with all applicable safety rules and regulations. Initiates and engages in positive interactions with internal partners.
• Perform start up and checks of Entertainment venues to ensure the technical entertainment show systems and elements are ready for daily operation.
• Perform projects and modifications to equipment and systems as directed by Universal Orlando Entertainment
• Utilize company resources to stay current on current equipment use in entertainment systems to maintain a high show quality.
• Accountable to strictly adhere to all policies and procedures, as defined by the Entertainment Department, governing the safe operation of all technical equipment.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED required.
• Associate degree (AA) preferred.
• Bachelor’s degree from a four-year college or university in related field preferred.

EXPERIENCE:

• Must possess knowledge of entertainment systems theory as well as practical training and experience.
• 3-5 years’ experience in maintaining, troubleshooting, and repairing entertainment equipment.
• 3-5 years’ experience in electrical repairs in DC or AC systems, preferred.
• 3-5 years’ experience in design, installation, or operation of A/V & entertainment systems.
• Equivalent combination of education and experience accepted.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Preferred:

• Christie Certification Training
• Q-Sys Level 1, Dante Level 1
• Q-Sys Level 2, Control Training 201, Control & UCI Fundamentals
• Dante Level 2 or 3
• SMAART Technologies Software Certification

ADDITIONAL INFORMATION:

REASONING ABILITY

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to make decisions under stress.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, technical drawings and schematics, operating, maintenance instructions, and procedure manuals.
• Ability to write detailed information such as daily FYI, observations, and assessments.
• Ability to effectively present information in one-on-one and small group situations to stakeholders, and other employees of the organization

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

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