JOB SUMMARY:

Responsible for financial and statistical analysis of all E-Commerce (Web, Mobile Web, App, and future digital sales channels) and Call Center transactions to detect and mitigate chargeback risk or loss from Fraud or Abuse. Demonstrated ability to work independently in a fast-paced environment and generate and analyze financial reports and metrics as they relate to potential risk and loss. Analyze transactional data in a real-time environment and make on the spot decisions in a time efficient manner whether transactions should be marked as fraudulent or allowed to process. Ability to quickly learn new technologies, applications, and processes. Ability to effectively manage shifting and sometimes conflicting priorities. Must have open availability and ability to have a flexible schedule.

MAJOR RESPONSIBILITIES:

• Utilize technical computer applications, fraud detection tools, and spreadsheets to review, detect and flag E-Commerce and Call Center transactions that violate established risk rules for both Universal Orlando and Universal Studios Hollywood. Review and analyze fraud and chargeback activity to coordinate the blocking of suspicious financial transactions and assist in rule writing for chargeback mitigation Summarize and communicate results to E-Commerce management and Investigations.
• Develop, create, and analyze foundational and ad hoc reports and data sets, to provide management with key information on patterns, trends, and sentiments relevant to transactional risk and fraud. Identifying patterns and trends of fraud and chargeback activity. Provide insight on data trends and anomalies, making recommendations where appropriate to improve overall risk strategy or draw conclusions from the data. Recommend enhancements and process improvements based on assessment of fraud processes and fraud trends. Analyze transactional activity, confirmed fraud and link unidentified transactions to known fraudulent activity and assist Investigations and management for follow up or criminal prosecution. Provide key information for decision making support.
• While performing above duties, keep false positive percentage and revenue losses to a minimum or in line with peers on the team. Maintain a positive and seamless guest experience though transactions are marked for review. Work alongside Finance, the Call-Center teams, Front Gate Teams,
• IT teams, Investigations, Sales/Marketing teams, and other internal groups in order to mitigate false positives, chargebacks, and financial losses, while promoting a positive guest experience.
• Maintains departmental records and conducts audits of E-Commerce departmental standard operating procedures (SOP). May make recommendations of changes to SOP as it relates to Risk and Loss Prevention for ours and possibly other departments. Monitor, analyze, and report on various digital websites for the sale or marketing of our proprietary intellectual information and ticket product. Through the analyzation of online sales and call center sales data; document and report up any and all inconsistencies, patterns, trends, and/or issues that may arise to management in order to assure all data is flowing properly into the various internal systems. Notify IT and management of system problems.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED is required.
• Bachelors degree (Completed or in-progress) or higher is preferred or Equivalent in Business, Computer Sciences, Finance, or Criminal Justice.

EXPERIENCE:

• 1+ years’ experience preferred pertaining to auditing, bookkeeping, accounting, analyzing, trending, investigation, intelligence, or IT Security; or equivalent combination of education and experience.
• Strong problem solving, critical thinking, attention to detail and interpersonal skills to effectively communicate, build relationships, and foster teamwork across various departments and work units is required.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Possession or ability to obtain professional certification; CFE, CPP, CPA, or relevant IT Security, Finance or Fraud and risk credentials is desired.

ADDITIONAL INFORMATION:

• May be required to work in an office environment year-round, including holidays, early morning shifts, and late-night shifts.
• Maintain an above average number of attendance points.
• Analyze data of multiple varieties, from multiple sources, and to make determinations on fraud or non-fraud in a minute-to-minute time frame while helping maintain a chargeback percentage of less than 1% regardless of revenue volumes.
• Must have open availability and ability to have a flexible schedule.
• Attention to detail, Investigative nature, and desire to utilize technical tools, open source research resources, custom spreadsheets, and foundational and ad hoc reporting to find a reasonable answer to a transactional risk situation.
• Maintain personal KPIs in line with company standards, their peers, or better.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

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