Universal Horror Unleashed is a terrifyingly unique experience that will bring haunts to Las Vegas year-round. Located at Area 15 is the heart of horror – we would love to have you haunting alongside us! With the nature of this experience comes a unique working environment. You will find yourself working in dark environments around special effects including strobe lights, fog, artificial smells, and more. The working hours will be unique, typically spanning over late evenings/nights and weekends (holidays included). This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks.  

JOB SUMMARY:

The Manager of Claims Management is responsible for overseeing liability claims and litigation, managing the Workers’ Compensation program, and implementing risk mitigation strategies. This role collaborates with Comcast Risk Management and NBCU Litigation, internal stakeholders, third-party administrators, outside counsel, and medical providers to conduct investigations and audits of incidents involving guests and Team Members, collect witness statements and respond to discovery requests, ensure effective claims handling, compliance, and communication. The Manager will work with the Comcast Risk Management and Universal Horror Unleashed Management teams to develop and maintain a Transitional Duty program and provide data-driven insights to support risk mitigation efforts. Additionally, they deliver training programs as developed in collaboration with UDX Claims Management Team Members to educate internal partners on Workers’ Compensation and Risk Management best practices.

JOB RESPONSIBILITIES:

• Manages Liability claims and litigation by working with internal and external partners to request, gather, and evaluate documentation and evidence to include reviewing and responding to discovery requests, pleadings, working with internal partners and outside counsel to schedule and attend site inspections, mediations, and meetings with outside counsel. Responsible for managing the relationship with outside defense counsel.
• Manages the Workers’ Compensation program by collaborating with business leaders, Comcast Risk Management, the Third-Party Administrator, and medical providers to ensure clear communication with injured Team Members. Oversees claim evaluation, documentation collection, submission, and follow-up to facilitate effective claims management.
• Reviews, investigates, and audits incident reports and data involving guests, third parties, and injured Team Members. Establishes reports to track relevant information on claims and litigation and to track and report on trends to the business to support risk mitigation efforts.
• Assists in developing and maintaining a Transitional Duty program to include job identification and assignment, department and employee liaison, job rotation, meetings, pay/time adjustments, and permanent assignments as necessary.
• Assists in developing and provides training and education opportunities to internal business partners on Risk Management and Workers’ Compensation.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and Team Member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• No supervisory responsibilities

ADDITIONAL INFORMATION:

• ARM, CRM, and/or licensed adjuster preferred.
• Ability to work with clients and business partners at multiple locations. 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Knowledge of relevant Workers Compensation laws and claims management principles in Nevada
• Knowledge of relevant Nevada tort and civil procedure laws
• Data Analytics with root cause analysis
• Quantitative reasoning skills
• Strong presentation and writing skills
• Strong communication skills
• Ability to make independent judgments based upon known facts
• Conflict resolution skills
• Case organization skills
• Negotiating skills
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Bachelor’s degree is required in Business Management, Risk Management, Law, Health Care Admin, HR, or related field. J.D. or advanced degree in related field preferred.

EXPERIENCE:

• 5+ years of Risk Management and claims experience to include liability, Workers’ Compensation, and managing litigation required; or equivalent combination of education and experience.  
• Experience should include managing Workers’ Compensation and Liability claims and litigation in the State of Nevada; or equivalent combination of education and experience.