Please review the requirements below and ensure you meet them prior to submitting your application:

• This is a Seasonal/Temporary assignment opportunity and includes consideration for all Marquee events (Halloween Horror Nights, Universal Holidays – Grinchmas, Universal’s Holiday Parade & Holiday concerts, Mardi Gras and Mega Movie Parade).
• All Candidates considered for these roles must be available for required orientation, training and rehearsals.
• Candidates considered for Halloween Horror Nights must be available for ALL event nights. Requests for time off will be evaluated by the Hiring Managers and may impact employment decisions. Candidates must be comfortable working both second and third shift schedules with some start times as early as 12pm and ending as late as 3am.
• Candidates considered for Universal’s Holiday Parade and Grinchmas must have flexible availability starting approximately November 2025 through early January 2026 including all major holidays. Must be comfortable working during regular park hours.
• Candidates considered for Mardi Gras 2026 must have flexible availability starting approximately mid-January 2026 through beginning of April 2026. Must be comfortable working during regular park hours.
• Candidates considered for Mega Movie Parade 2026 must have flexible availability starting approximately April 2026 through beginning of November 2026. Must be comfortable working during regular park hours.

JOB SUMMARY:

Oversees the overall operation of meet and greet/show performances to facilitate and ensure an enjoyable and efficient guest and performer experience, Supports management in directing and coordinating activities of department and team members by performing the following duties.

MAJOR RESPONSIBILITIES:

• Monitors and assists multiple performers and guests before, during and after show and meet and greet performances to ensure exceptional experiences.  Provides direction for guest flow.  Monitors performance length and guest count. Provides up to date and accurate information regarding all set/shows.  Responsible for the safety and physical well-being of performers while on set.
• Provides work direction to team members.  Communicates performance, behavior standards and expectations; provides feedback for recognition and performance improvement.  Captures written behaviors using the Lead Observation Report to support managerial and supervisory documentation.  Assists with training new and current team members.  Assigns who will provide daily training.  Informs team members of current and new company policies and procedures.  Observes and directs staff member’s compliance with wardrobe and grooming standards.
• Completes assigned paperwork/observation reports including guest counts, informational/historical log.
• Performs venue administrative responsibilities, including opening and closing duties, as needed.
• Participates in sets/shows as directed by Entertainment Management.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION: 

• High school degree or GED required
• Associate’s Degree (AA) or equivalent is preferred.

EXPERIENCE: 

• 1+ years of hospitality background preferred, particularly in the areas of Entertainment, Guest Services, and/or Operations; or equivalent combination of education and experience.

Universal Orlando Resort. Here you can.

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