JOB SUMMARY:

Supports a specific area of Human Resources Business Partner team by serving as the point of contact in the administration, processing, dissemination of information including: employment, internal staffing movement, benefits, personnel records, payroll, training and development, Team Member services, or employee relations. Serves as the first contact point for Team Members in issue identification and resolution where appropriate.

MAJOR RESPONSIBILITIES:

• First line support related to any HRBP/Employee Relation issues. Gathers information, evaluates, responds when appropriate and/or refers to HRBP/ER Representative, Manager and Director for information and follow up as needed.
• Completes Personnel Payroll Action (PPA) forms and Position Management Action/Addition forms. Runs HR system reports for all client base as requested. Ensures employment requisitions, Team Member evaluations, Team Member counseling, and/or area related forms are properly completed accurately and distributed.
• Acts as a liaison with core HR partners and provides general information to Team Members on policy interpretation, EAP concerns, Benefit/Payroll/Records inquiries and staffing needs.
• EXCHANGE DRIVE ROLE:
  • Maintains Team Member Services benefits at satellite office including redemption in: Team Member Recognition (Applause and Say It), Employee Perks (comp passes, red carpet rate), service anniversary and birthday distribution, Team Member Crisis Assistance and coordination/communication of division wide recognition for EIL/Bravo.
  • Partners with internal/external clients in coordination of team member offerings at Exchange Drive such as, TeamCare and Walgreens presence, Fairwinds Credit Union visits and other vendor opportunities.
  • Designated as HRBP/ER PeopleSoft super-user; provides user support for HR systems such as PeopleSoft, Management and Query Manager.
• ENTERTAINMENT/TECHNICAL SERVICES ROLE:
  • Maintains staffing function and all aspects of Internal Application process for within division efforts. Responds to inquiries and maintains communication with Team Members including internal applicants via phone, email, and daily walk-ins.
  • Administers posting process for all open positions for the division. Receives, logs, reviews for eligibility and forwards all Internal Applications. Assist with scheduling interviews as needed.
  • Executes offer process, to include: Requesting release dates from home venue for selected Team Member(s). Partnering with Compensation for pay rates. Extends job offers for exempt, non-exempt and hourly Team Members
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED is required.
• Bachelor’s degree is preferred from 4 year College or University in HR, Psychology, Business or related field.

EXPERIENCE:

• 3-5 Years: Human Resources experience in a fast-paced environment required, preferably in an employee relations or HR generalist role;
• or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Strong communication skills; at all levels of the organization
• Solid organizational skills, ability to handle multiple priorities
• Independent, self-starter, requiring minimal day to day task supervision
• Professional
• Computer proficiency
• Takes ownership of the Guest Experience by consistently demonstrating company Service Expectations and adhering to company appearance and wardrobe guidelines. Actively incorporates company Service Expectations into their work and ensures that these become an inherent part of the operation on a daily basis. Utilizes these practices to proactively offer personalized options that exceed Guest and/or Team Member expectations. Fully embodies the company Service Expectations and provides service the Universal Way.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE