JOB SUMMARY:

Serves as the primary point of contact for candidate onboarding. Provides critical support for candidates, hiring managers and internal stakeholders to provide a seamless Team Member Experience.

MAJOR RESPONSIBILITIES:

• Provides orientation rescheduling support. Communicates with candidates requesting rescheduling and ensures rescheduling dates align with hiring expectation and class prerequisites.
• Provide support and answer questions, received through a variety of channels, from candidates regarding the Onboarding portal. Support includes, but not limited to receiving phone calls, communication emails, logging in, navigating, completing/printing documents, and orientation schedules.
• Generate a variety of reports to ensure candidates move through the onboarding portal timely. Distribute reports/information to ensure internal partners (e.g., ID Processing, Talent Development) are aware of pending new/rehires.
• Provide support and answer questions from supporting departments regarding the status of a candidates onboarding journey.
• Support the completion of I-9 verification and E-Verify as applicable. Must maintain current knowledge/understanding of USCIS/DHS requirements to ensure I-9 completion follows regulations.
• Provides input/recommendations for improvement in the onboarding journey.
• Ensures compliance and maintains confidentiality throughout the onboarding journey.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED preferred.

EXPERIENCE:

• 1+ year clerical, record analyst, documentation management, customer service, or computer experience preferred;
• or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Strong communication skills; at all levels of the organization.
• Solid organizational skills, ability to handle multiple priorities.
• Independent, self-starter, requiring minimal day to day task supervision.
• Professional presence and demeanor.
• Computer proficiency.
• Must maintain the highest level of confidentiality, tact, and diplomacy; maintain and build strong relationships and be flexible.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE