JOB SUMMARY:

Supports management in leading daily activities of department and team members by performing the following duties.

MAJOR RESPONSIBILITIES:

• Provides work direction to team members.  Monitors compliance of current Company and department policies and procedures.  Communicates performance, behavior standards, and expectations; provides feedback for recognition and performance improvement. Captures written behaviors using the Lead Observation Report to support managerial and supervisory documentation.
• Monitor equipment and supplies and initiates repair/replacement/re-order process.  Monitors the progress of the process to assure timely completion.  Completes administrative tasks relating to the process and other activities as assigned.
• Provides assistance to the Costume Specialist I’s and Costume Dressers as needed with issue, fitting, and dressing tasks.
• Ensure the costume work areas remain clean and organized.
• Gather weekly performer scheduling through UO computer system to facilitate costume preset process.  Monitor and facilitate special events requests.
• Observe shows/character sets for costume appearance notes to maintain quality.  Communicate and troubleshoot with Entertainment Supervisory team members as it relates to issue/notes that have arisen surrounding costumes.
• Organize and assist with training of new and current team members.  Ensure trainer is identified and that training is being delivered per Standard Operating Procedure.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and Team Member involvement activities.
• Performs other duties as assigned.

EDUCATION: 

• High school degree or GED, Associate’s degree (AA) or equivalent from two-year college or technical school.

EXPERIENCE: 

• 0-1 Year: Ability to perform basic costume repairs and completion of 90 days of service with Universal Orlando required six months to one-year experience providing work direction.
• Previous theatrical experience preferred.
• Or equivalent combination of education and experience.

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