Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

This position will assist in the enhancement and improvement of our E-Commerce online guest experience and collaborate with multiple partners to execute a merchandise strategy to drive sales growth. Responsible for the day-today analysis of sales and inventory data; tracking performance against all DTC/MOD (Direct to consumer / Merch on demand) KPIs and SLAs; present findings; generate reporting; identify trends; and create accurate sales and inventory forecasts, to achieve financial goals. They will work closely with the UDX/UOR E-Commerce team to support other initiatives that directly impact our broader UDX DTC business.

MAJOR RESPONSIBILITIES:

• Collects, analyzes, and interprets sales, inventory, customer behavior, and marketing performance data. Summarizes results, provides insights, and makes recommended actions on UDX eCommerce performance.
• Creates eCommerce reporting that provides insights on financial results, sales, inventory, key performance indicators (KPIs), and 3rd party SLAs. Report the facts, provide insights on performance, and share recommended actions.
• Analyzes purchase and channel trends and concisely communicate learnings to internal partners. Provides recommendations to category planning and inventory analysts teams to drive inventory decisions to support our current and future financial goals.
• Communicates inventory needs to internal planning and inventory analysts’ partners to ensure initial inventory and replenishment orders support the financial goals of the eCommerce channel. Partners with 3rd party partner on inventory demands and gain alignment and approval with internal partners before transferring inventory.
• Plans the movement of inventory from our UDX warehouses to our 3rd party partner. Communicates the inventory plan to 3rd party partner. Executes the systemic transfer of inventory and partner with logistic and supply chain teams to execute inventory transfers. Tracks the physical and systemic transition of inventory and the timely receipt.
• Partners with UDX finance to build an eCommerce channel daily, weekly, monthly, quarterly, and annual order/sales/unit forecast. Shares with 3rd party partner for eComm order and resource planning to ensure they hit our fulfilment SLAs. Build top-down Brand and Category forecasts, share with partners to influence eCommerce channel assortment and inventory plans.
• Works with a many internal and external partners (e.g., finance, location planning, brand & category merchandising, planning and inventory, marketing, logistics, and site operations) to ensure alignment, and gain support for the eCommerce channel goals.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: 

• Bachelor’s degree is preferred in a related field; or equivalent combination of education and experience. 

EXPERIENCE: 

•        2+ years’ in an Ecommerce or similar role.

ADDITIONAL INFORMATION:

• Advanced PC skills, including but not limited to Microsoft Excel, Access, Word, Relational databases, and SQL required.
• Understanding of key retail financial planning processes/concepts (e.g., financial forecasting, sales and inventory planning and analysis) and their typical application in a retail environment preferred.
• Flexible and adaptable regarding learning and understanding new technologies.
• Strong written, oral, and interpersonal communication skills.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced, dynamic environment.
• Experience working both independently and in a team-oriented, collaborative environment across various time zones.
• Demonstrated self-starter with strong organizational skills and the ability to take ownership, work independently, and produce accurate and timely results.
• Capable of balancing competing priorities while working on a variety of activities that span across many different functions.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. 

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE