Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

The manager oversees an assigned park/area as an active leader within the Universal One (U1) program. This role will serve as a key communicator and support for the Guest and Team Member experience while partnering with Food & Beverage, Merchandise, Technical Services, Operations, Entertainment, Back-of-House, Creative, and more on a daily basis. The manager will participate in the majority of the daily U1 positions with a focus on attendance monitoring, Guest and Team Member experience, safety, show quality, Guest flow, emergency management, and exceptional partnership practices in daily leadership.

MAJOR RESPONSIBILITIES:

• Active participant in the daily Universal One (U1) Program with an emphasis on ensuring an efficient and inspirational Guest and Team Member Experience. Provides decision making related to all resort operations, show quality, and standards while partnering with key park/area divisions with a daily operational outlook. Assists in the management of daily Guest flow, park logistics, event interfaces, and anticipating and building plans around changes in the daily business behavior.
• Actively identifies and follows-up on key show quality, Guest, and Team Member related opportunities daily. Partners with and supports divisions in assigned park/area to maximize the Guest and Team Member experience, while providing updates on key observations, opportunities, and successes through active communication in departmental meetings and identified touch points.   
• Provides direction and guidance for resolving high level Guest and Team Member impacts while delivering exceptional Guest experiences daily. Serve as incident commander during major incidents in the park/area while actively communicating updates to senior leadership as necessary.
• Aids in training with other departmental duty management programs with focus on emergency management training, weather processes, and attraction Red and Blue procedures.
• Leads within defined operating budgets, manages communication of attendance trends, supports express in-park sales levels, and adjusts operations as necessary to identify and control costs to meet financial goals. Operate in the most efficient way to provide an exceptional experience for Guests and Team Members.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: 

• Bachelor’s degree required.

EXPERIENCE: 

• 3+ years of Theme Park leadership experience with 1+ year Duty Manager Experience.
• Multi-departmental experience preferred.
• Or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

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