Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Responsible for the development and supervision of the Premium Services staff as well as the daily operation. Assists the department leads and team members in achieving the revenue plan and delivering an exceptional guest experience.

MAJOR RESPONSIBILITIES:

• Responsible for the daily operation of Cabanas and Premium Seating, inclusive of Guest Service standards, Team Member satisfaction, cleanliness, facility upkeep, safety, and training.
• Manages the Premium Team Captain Team to ensure an efficient operation. Manages the daily labor/expense budgets and ensures appropriate staffing utilization and par staffing levels. Adjust staffing levels to support sales needs and demand. Provides direction to Team Captains to pro-actively manage scheduling opportunities and labor efficiencies. Develops and coaches Team Captains and provides feedback on performance and growth.
• Manages hourly Team Members by communicating and enforcing performance expectations, company policies, and departmental operating standards. Addresses Team Member situations and collaborates with the Human Resources Team for guidance when necessary. Participates in shift meetings and communicates pertinent information.
• Analyzes reports to monitor Express/Seating inventories. Identify trends and creates action plans to increase control of the Premium Product distribution, increase sales opportunities, and improves the overall guest
• Partners with various partners throughout Universal Orlando Resort, including, Food and Beverage, Event Management, VIP Management, Product Planning, Facilities, Wardrobe, etc. to ensure a seamless and elevated Guest Experience. Identifies gaps in service and provides recovery and recommendations as necessary.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Perform other duties as assigned. High school degree or GED required. Bachelor’s degree from a four-year college or university business management preferred but not required.

EDUCATION:

• High school degree or GED required.
• Bachelor’s degree from a four-year college or university business management preferred but not required.

EXPERIENCE:

• 1+ year in Park Operations Leadership required.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE